Dispatcher II (Part Time)

GOLDEN GATE BRIDGE, HIGHWAY AND TRANSPORTATION DISTRICT; San Rafael (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Golden Gate Bridge, Highway and Transportation District seeks a Dispatcher to plan and assign daily work for bus operators, maintain high service levels, and support radio coordination with supervisors. The role requires applying the labor agreement in scheduling and ensuring safety and reliability while working with extended shifts as needed.

The position emphasizes accurate timekeeping, daily schedules, and strong customer service with District staff and vendors.

Qualifications

• Experience arranging daily dispatch plans based on resources.
• Knowledge of labor agreements affecting scheduling decisions.
• Ability to coordinate radio contacts with field staff.
• Focus on safe, reliable service and customer relations.
• Attention to attendance and compliance with rules.

Responsibilities

• Develops a daily dispatch plan based on equipment and operator availability.
• Maintains scheduled and unscheduled service with minimal overtime.
• Uses labor agreement to schedule extra board and make assignments.
• Coordinates with bus transportation supervisors in the field.
• Verifies time clocks, schedules, and driver documents.
• Upholds safety rules and professional conduct.

Skills

Dispatch planning

Radio communication

Customer service

Supervision

Tools

Time clocks

Job description

Position Summary

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher’s work is assessment of unscheduled events and corrective action follow through. Dispatcher’s work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.

The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. A secondary responsibility is to act as Radio Controller as required. Position may require working on extended shifts.

Essential Responsibilities:

• Develops a daily dispatch plan, based on availability of equipment and operators, and modifies the plan as conditions or events change during the day.
• Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
• Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
• Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatch them as needed to respond to situations requiring supervisor’s presence.
• Verifies accuracy and functioning of time clocks, check vehicle/operator supplies, reviews daily schedules, and verifies bus operator’s medical card and driver license.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.