Dispatcher II - KTS COMMUNICATIONS

Kettering Health; Kettering (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Kettering Health is seeking a Dispatcher II to support patient safety and operational reliability by coordinating emergency and non-emergency communications, dispatching security and transport personnel, and monitoring safety systems across facilities. You will ensure timely, accurate communication aligned with the B Safe program and organizational mission.

The role requires a high school diploma or GED, 1+ year in dispatch or emergency communications, and specific certifications within defined

Qualifications

• High school diploma or GED required.
• Minimum 1 year of dispatch, emergency communications, or related experience.
• EMD certification due within 90 days of hire.
• LEADS/NCIC certification within 6 months of hire.

Responsibilities

• Coordinate emergency and non-emergency communications to support safety and security operations.
• Dispatch security and transport personnel as needed.
• Monitor safety systems across Kettering Health facilities.
• Ensure timely, accurate, confidential communication aligned with mission and B Safe program.

Skills

Dispatch experience

Emergency communications

Public safety coordination

Education

High school diploma or GED

Emergency Medical Dispatcher (EMD) certification

LEADS/NCIC certification

Associate's Degree in a related field

APCO Basic Telecommunicator certification

CPR Certification

Emergency Medical Dispatcher Certification

Job description

Job Responsibilities

The Dispatcher II plays a critical role in supporting patient safety, access, and operational reliability by coordinating emergency and non-emergency communications, dispatching security and transport personnel, and monitoring safety systems across Kettering Health facilities. This position ensures timely, accurate, and confidential communication to support safety and security operations, contributing to a safe environment for patients, visitors, and staff. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.

• High school diploma or GED.
• Minimum of 1 year of experience in dispatch, emergency communications, or a related field
• Emergency Medical Dispatcher (EMD) certification within 90 days of hire
• LEADS/NCIC certification within 6 months of hire

Preferred Job Qualifications

• Associate's Degree in a related field
• Experience in a healthcare or public safety environment
• APCO Basic Telecommunicator certification
• CPR Certification
• Emergency Medical Dispatcher Certification