Dispatcher II: Freight Movement & Delivery Planner

KAG SERVICES INC; Sidney (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

KAG SERVICES INC in Sidney, OH is seeking a Dispatch Clerk to execute daily plans for movement of freight within an assigned area. You will assess customer needs and coordinate deliveries with drivers.

The role involves managing the daily delivery schedule, planning routes to inventory-managed retail outlets, receiving orders from suppliers and dealers, and providing frontline customer service. Strong communication and conflict-resolution skills are essential, with a high school diploma and at

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).

Skills

Dispatching experience

Customer service

Communication skills

Education

High school diploma

Tools

KITS system

Job description

KAG SERVICES INC in Sidney, OH is seeking a Dispatch Clerk to execute daily plans for movement of freight within an assigned area. You will assess customer needs and coordinate deliveries with drivers.

The role involves managing the daily delivery schedule, planning routes to inventory-managed retail outlets, receiving orders from suppliers and dealers, and providing frontline customer service. Strong communication and conflict-resolution skills are essential, with a high school diploma and at