Dispatcher II

KAG SERVICES INC; Springfield (MO); On-site; USD 43,000 - 48,000; Full time

Job summary

KAG SERVICES INC is seeking a dispatcher to execute a daily plan for movement of freight within an assigned area. You will manage driver schedules, assess customer needs, and coordinate with suppliers and dealers to ensure on-time deliveries.

Responsibilities include creating loads in the dispatch system, maintaining communication via phone and email, and using KITS for incident reporting. This onsite role requires strong problem-solving and teamwork.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Monitor e-mail for incoming orders and updates.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS.

Skills

Dispatching experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

Dispatch system

KITS

Job description

Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential FunctionsAssess customer needs and timing of deliveriesManage daily delivery schedule for driversPlan deliveries to inventory-managed retail gas outletsReceive orders from suppliers, gas station dealers, and renewable fuels distributorsProvide frontline customer service for existing accountsAnswer all incoming phone calls promptly and courteouslyMonitor e-mail for incoming orders, inventory updates, and communication between team membersMonitor web portals for station inventoriesSolicit freight from customersCreate loads in dispatch systemDivide dispatch responsibilities with other team membersEnter incidents into KITS (incident reporting system)QualificationsHigh school diploma or equivalent2 years of dispatching experienceExcellent conflict resolution and skillsEffective oral, written and interpersonal communication skillsNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-JQ1