Dispatcher II

FailSafe Communications; San Rafael (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

FailSafe Communications is seeking a Dispatcher to report to the Operations Control Manager. The role focuses on evaluating unscheduled events, taking corrective action, and ensuring timely work assignments to bus operators within labor agreements.

The dispatcher may also serve as Radio Controller and may work extended shifts. The position requires coordinating with bus transportation supervisors, maintaining schedules, and ensuring high service reliability while adhering to safety and company

Qualifications

• Experience scheduling workforce and coordinating with supervisors.
• Strong understanding of labor agreements and how they affect assignments.
• Excellent communication and customer service skills.
• Proven ability to manage multiple priorities and meet service goals.

Responsibilities

• Develops a daily dispatch plan based on equipment and operator availability.
• Maintains scheduled and unscheduled service at a rate above 99% while controlling overtime costs.
• Applies labor agreement rules to assign extra board and handle diverse operational situations.
• Provides radio contact and dispatches field supervisors as needed.
• Verifies accuracy of time clocks, vehicle/operator documents, and driver licenses.
• Follows safety rules and maintains professional relations with staff, customers, and vendors.
• Performs additional duties as assigned.

Skills

Scheduling

Radio communication

Labor agreement knowledge

Customer service

Time management

Tools

Time clocks

Job description

Position Summary

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher’s work is assessment of unscheduled events and corrective action follow through. Dispatcher’s work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.
The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. A secondary responsibility is to act as Radio Controller as required. Position may require working on extended shifts.

Essential Responsibilities:

• Develops a daily dispatch plan, based on availability of equipment and operators, and modifies the plan as conditions or events change during the day.
• Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
• Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
• Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatch them as needed to respond to situations requiring supervisor’s presence.
• Verifies accuracy and functioning of time clocks, check vehicle/operator supplies, reviews daily schedules, and verifies bus operator’s medical card and driver license.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.