Dispatcher II

Golden Gate Bridge, Highway and Transportation District; San Rafael (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Careerwebsite is seeking a Dispatcher who reports to the Operations Control Manager and oversees the assignment of bus operators to maintain both scheduled and unscheduled service. The role requires coordinating with field supervisors, responding to emergencies, and ensuring compliance with labor agreements and safety rules.

The dispatcher will also verify paperwork, communicate with drivers, and maintain service levels while monitoring overtime costs. Extended shifts may be required.

Qualifications

• Experience in coordinating and dispatching bus operators to maintain scheduled and unscheduled service.
• Knowledge of labor agreement provisions relevant to assignments and overtime.
• Familiarity with radio procedures and field coordination.
• Adherence to safety rules and health practices in transportation operations.

Responsibilities

• Develops a daily dispatch plan based on equipment and operator availability.
• Maintains scheduled and unscheduled service while controlling overtime costs.
• Acts as radio controller as required and coordinates with supervisors in the field.
• Ensures accuracy of time clocks, documents, and driver credentials.
• Establishes professional relationships with employees, customers, and vendors.

Skills

Dispatching

Radio communication

Labor agreement knowledge

Safety procedures

Job description

Position Summary

This position reports directly to the Operations Control Manager, who provides general supervision, guidance, and assistance. A substantial portion of the dispatcher’s work is assessment of unscheduled events and corrective action follow through. Dispatcher’s work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of bus operators, and interaction with bus transportation supervisors.
The primary responsibility of the Dispatcher is to make work assignments to bus operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. A secondary responsibility is to act as Radio Controller as required. Position may require working on extended shifts.

Essential Responsibilities:

• Develops a daily dispatch plan, based on availability of equipment and operators, and modifies the plan as conditions or events change during the day.
• Responsible for maintaining scheduled and unscheduled service at a rate greater than 99% of all schedules while minimizing additional costs of overtime.
• Possesses the knowledge and interpretation of the labor agreement in scheduling the extra board, making work assignments, and handling a wide variety of operational situations.
• Assists, coordinates, and provides radio contact for bus transportation supervisors in the field, and dispatch them as needed to respond to situations requiring supervisor’s presence.
• Verifies accuracy and functioning of time clocks, check vehicle/operator supplies, reviews daily schedules, and verifies bus operator’s medical card and driver license.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.