Dispatcher I and II

City of Roseville; Roseville (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Napco in Roseville seeks an entry‑level Dispatcher to support police, fire, and medical emergency calls, delivering life‑saving instructions and calming guidance to communities.

The role also covers non‑emergency dispatch, including animal control and utility services, with a competitive benefits package and opportunities for growth in a dynamic public-safety environment.

Qualifications

• Calm under pressure and clear communication during emergencies.
• Ability to coordinate with police, fire and medical responders.
• Strong listening and decision-making under time pressure.

Responsibilities

• Dispatch law enforcement, fire and medical calls, providing life-saving instructions.
• Handle non-emergency dispatching including animal control and utility services.
• Work shifts including nights, holidays, weekends and mandatory overtime.

Skills

Calm under pressure

Effective communication

Multi-agency coordination

Job description

Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies.

As a dispatcher, you’ll be cross‑trained to handle law enforcement, fire and medical emergency calls, often providing life‑saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non‑emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance.

Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive.

The list established from this recruitment may be utilized to fill future temporary part‑time, limited term or regular, full‑time vacancies in the City for the duration of the list he list.

The normal work schedule is 4 days per week, 10 hours per day, however employees must be able to work shift work, holidays, weekends, nights and mandatory overtime when required.

Applicants selected to participate in the Police Department’s testing process will partake in the following:

• Entry‑Level DispatcherExamination: to measure job‑related knowledge and abilities.
• Oral Interview: to evaluate training, experience, and personal qualifications

Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate’s moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references.

Medical Examination: Prior to appointment, candidates must successfully complete a thorough medical examination, including a drug screen, to determine if they meet the City’s medical standards for the position of Dispatcher.

Psychological Evaluation: Prior to appointment, candidates will be evaluated for their suitability for employment as a Roseville Dispatcher.

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.