Dispatcher I

City of Roseville, California; Roseville (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

City of Roseville is recruiting an entry-level Dispatcher I for the Roseville Police Department. The role includes handling 911 and non-emergency calls, dispatching police, fire and medical resources, and providing calming, life-saving guidance as needed.

The selection process includes an entry-level examination and an oral interview; a comprehensive background, medical, and psychological evaluations follow appointment. Shift work, overtime, and 4/10 schedules apply.

Qualifications

• Two years of public contact experience, in person or over the telephone.
• Equivalent to completion of the twelfth (12th) grade/ GED, or higher level degree.
• Must possess a valid California driver’s license and must obtain POST Public Safety Dispatcher Basic Certificate within one year of appointment.

Responsibilities

• Handle emergency and non‑emergency calls and provide dispatch coordination.
• Coordinate with police, fire, and medical services during incidents.

Skills

Public contact experience

Education

12th grade or GED

Job description

ANSWER THE CALL

Join the Roseville Police Department in the role of Dispatcher I.

ROSEVILLE POLICE DISPATCHER VIDEO

Tentative entry-level Dispatcher testing dates (could take up to 4 hours) - December 7, 8, and 9, 2026

Dispatchers play a vital role in Public Safety, serving as the "first" of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross‑trained to handle law enforcement, fire and medical emergency calls, often providing life‑saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non‑emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance.

Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive.

The list established from this recruitment may be utilized to fill future temporary part‑time, limited term or regular, full‑time vacancies in the City for the duration of the list here.

The normal work schedule is 4 days per week, 10 hours per day, however employees must be able to work shift work, holidays, weekends, nights and mandatory overtime when required.

Applicants selected to participate in the Police Department’s testing process will partake in the following:

• Entry‑Level Dispatcher Examination: to measure job‑related knowledge and abilities.
• Oral Interview: to evaluate training, experience, and personal qualifications.

Background Investigation

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references.

Medical Examination

Prior to appointment, candidates must successfully complete a thorough medical examination, including a drug screen, to determine if they meet the City’s medical standards for the position of Dispatcher.

Psychological Evaluation

Prior to appointment, candidates will be evaluated for their suitability for employment as a Roseville Dispatcher.

The City of Roseville is committed to an inclusive and supportive workforce and workplace. We are engaged in understanding the backgrounds and perspectives of our colleagues and those we serve. Our organization is unified in this commitment, because we believe this produces the best results for our organization and community.

Experience

• Two years of public contact experience, in person or over the telephone, demonstrating a general aptitude for working with the public in a multi‑task environment; experience in radio dispatching in a taxi, trucking, towing and/or similar work setting is desirable.

Training

• Equivalent to completion of the twelfth (12th) gradeGED, or higher level degree.

License or Certificate

• Some positions may need to possess a valid California driver’s license as required by the position by date of appointment.
• Must obtain California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment.
• Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment.

Additional Information

Per City of Roseville practice, applicants are permitted to submit an employment application for a specific recruitment no more than once within any 90-day period.

Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.

The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.

Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.

The following options apply to the evaluation of college degrees from countries outside the United States:

• Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
• Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at http://www.naces.org or www.aice-eval.org.
• A copy of the foreign credential evaluation verification can be attached to the employment application.
• If you are offered a position with the City of Roseville, as a part of the pre‑employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification, will be eliminated from further consideration.

Selection Process

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre‑determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.

Final appointment is contingent upon a check of past employment references, passing a City‑paid fingerprint check, and depending on the position applied for, a pre‑employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.

Some positions require the clearance of a comprehensive Police Department (PD) background check within 12 months of appointment. The City may appoint candidates to positions prior to clearing the extensive Police Department background check, and in those circumstances the candidate will be advised in advance that security access in the information technology systems will be limited to non‑PD related systems until PD clearance is received, and if the candidate ultimately does not clear the PD background it will result in release from City service without appeal rights, in accordance with Personnel Rules 3.04.050.

Equal Opportunity Employer

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.