Dispatcher I - 12hr night shift

KAG SERVICES INC; Springfield (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

KAG SERVICES INC in Springfield, MO seeks a Dispatch Coordinator to execute a daily plan for movement of all freight within an assigned area. You will manage the daily delivery schedule for drivers and plan deliveries to inventory-managed outlets.

The role requires strong communication, conflict resolution, and frontline customer service for existing accounts, with on-call duties as needed and responsiveness to orders, inventory updates, and team communications.

Qualifications

• High school diploma or equivalent.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor email for incoming orders, inventory updates, and team communications.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).
• On-call duties as needed.

Skills

Conflict resolution

Communication skills

Education

High school diploma

Job description

Job Details

Job Location: Springfield, MO 65803
Position Type: Dispatch
Travel Percentage: Negligible
Job Shift: Salary
Job Category: IC1
Hours: 4-3-3-4 schedule 6p to 6a. Every Saturday and Sunday.

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

QualificationsQualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.