Dispatcher I

The Kenan Advantage Group; Midland (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

The Kenan Advantage Group in Midland, MI is seeking a Dispatch professional to execute daily freight movement plans and coordinate driver schedules. This role focuses on timely deliveries and strong customer service within an onsite environment.

Ideal candidates will have a high school diploma, possess excellent conflict resolution and communication skills, and be able to manage multiple priorities in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Excellent conflict resolution and interpersonal skills expected.
• Strong oral and written communication abilities required.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for orders, inventory updates, and team communications.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in the dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into the KITS reporting system.
• On-call duties as needed.

Skills

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 96 Midland MI - Midland, MI 48640

Position Type: Dispatch

Travel Percentage: Negligible

Job Shift: Salary

Job Category: IC1

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Qualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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