Dispatcher I

The Kenan Advantage Group; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

The Kenan Advantage Group, Springfield, MO, is seeking a Dispatch professional to execute daily movement plans for freight within an assigned area. The role focuses on coordinating deliveries, scheduling drivers, and providing frontline customer service.

Ideal candidates will have a high school diploma and at least two years of dispatching experience, with strong conflict resolution and communication skills. This on-site position requires effective teamwork and prompt responses to inquiries.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed food grade customers.
• Receive orders from suppliers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Responsible for regional dispatch.

Skills

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 96 Springfield MO - Springfield, MO 65803Position Type: DispatchTravel Percentage: NoneJob Shift: 8hrJob Category: IC1

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed food grade customers
• Receive orders from suppliers
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Responsible for regional dispatch

Qualifications

• High school diploma or equivalent
• 2 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change.

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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