Dispatcher I - 12 hour days or nights

KAG SERVICES INC; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

KAG SERVICES INC in Springfield, MO is seeking a Dispatch professional to execute daily movement plans for freight within an assigned area. The role involves coordinating deliveries, serving customers, and maintaining communication across teams.

Key tasks include managing driver schedules, receiving supplier orders, and creating loads in the dispatch system to support regional operations. 2 years of dispatching experience is preferred.

Qualifications

• 2 years of dispatching experience.
• Strong conflict resolution and interpersonal skills.
• Excellent oral and written communication.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed food grade customers.
• Receive orders from suppliers.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders and inventories.
• Create loads in dispatch system and manage regional dispatch.

Skills

Dispatching experience

Conflict resolution

Oral and written communication

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Springfield, MO 65803Position Type: DispatchTravel Percentage: NoneJob Shift: 8hrJob Category: IC1Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed food grade customers
• Receive orders from suppliers
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Responsible for regional dispatch

Qualifications

• High school diploma or equivalent
• 2 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

#LI-Onsite #LI-KR1 #NDHP