Dispatcher I

UGI Corporation; Denver (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

UGI Utilities, Inc is seeking a Dispatcher to manage routine and emergency field activity through real-time scheduling, ensuring safe operations, maximum margins, and superior customer service. All dispatchers work on rotating schedules and handle emergency communications using multiple applications.

This role requires strong supervisory and communication skills, experience with field resource coordination, and knowledge of company tools such as SAP, Mainframe, and MS Office.

Qualifications

• High School Diploma or equivalent.
• At least 1 year experience in gas utility operations or dispatching/scheduling preferred.

Responsibilities

• Supervise and direct routine service activity; manage work via load leveling; support field resources via phone, IM, radio, and emails; generate service orders; monitor PA1Call tickets and emergency orders.
• Answer off-hours calls from customers, 911/EMA centers, and public utilities; notify customers if appointments are at risk.
• Supervise and direct emergency field activity; utilize tools/appliances to adhere to Emergency Response procedures.
• Accurate data entry for callout database, emergency orders, and event timelines; assist colleagues when workload is high.

Education

High School Diploma or equivalent

Tools

UGI Mainframe

SAP

Samsara

Utilisphere

Skylight

ESRI

ARCOS

Microsoft Office

Job description

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

Job Summary

The Dispatcher manages routine and emergency field activity through effective real-time scheduling to ensure safe operations, maximum margins, superior internal and external customer service. All Dispatchers work on one of the rotating schedules. A Dispatcher handles emergency related communications through various applications to ensure safe operations for all parties.

Duties and Responsibilities

• Supervise and direct routine service activity. Manage work and resources via load leveling to ensure the timely completion of compliance and appointment based work. Support all field resources and office personnel via phone calls, IM, radio, and emails. Generating proper service orders based communications from both field and office resources. Monitor PA1Call tickets, phone calls, and emergency orders in a timely manner. Clear communication with fellow dispatchers and dispatch administrators when discussing day-to-day operations, any dispatcher handovers, and checking with next day work.
• Answer off-hours phone calls from all UGI customers. Answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response. Call customers if appointments are in jeopardy of being missed due to emergency response.
• Supervise and direct emergency field activity. Utilize all tools and applications to properly adhere to our Company’s Emergency Response.
• Accurate and timely entry of all relevant data pertaining to our callout database, emergency order log, matrix events, manual order entries, and any emergency event timelines. Assist fellow dispatchers if the workload is high along with filling required open shifts.

Knowledge, Skills and Abilities

• Strong supervisory and internal and external customer contact skills
• Strong organizational and creative problem-solving skills
• Requires a high degree of quick independent judgement decision making
• Ability to direct field resources to respond to high-priority incidents
• Ability to plan and adjust quickly based on changing weather, customer needs and available manpower all while focusing on public and employee safety
• Ability to supervise and direct area personnel in remote locations under stressful conditions
• Strong verbal and written communication skills
• Knowledge of Work Management Systems, UGI Mainframe, SAP, Samsara, Utilisphere, Skylight, ESRI, Emergency Log, ARCOS
• Strong PC skills including all forms of Microsoft Office
• Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, PA PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system/SAP and a sound understanding of all municipalities in all of the UGI service territories

Education and Experience

• High School Diploma or equivalent.
• At least 1 year experience in gas utility operations, or dispatching/scheduling experience preferred.
• Lives within a commutable distance of the Denver, PA office (45 minutes)

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.