Dispatcher I

Kenan Advantage Group (KAG); Burley (ID); On-site; USD 42,000 - 58,000; Full time

Job summary

Kenan Advantage Group, Inc. is seeking a Dispatch Coordinator in Idaho to execute daily movement plans for freight within an assigned area. You will assess needs, schedule drivers, and plan deliveries to inventory-managed retail outlets.

The role emphasizes frontline customer service, timely communication, and collaboration with the team to ensure smooth operations. On-site shift coverage includes weekends and on-call duties as needed. Kenan Advantage Group is an equal opportunity employer.

Qualifications

• HS diploma or equivalent required.
• Excellent conflict resolution and interpersonal communication."
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members Enter incidents into KITS (incident reporting system).
• On-call duties as needed.

Skills

Conflict resolution

Communication skills

Interpersonal skills

Oral communication

Written communication

Education

High school diploma or equivalent

Job description

Shift:

• Week 1 Tuesday, Wednesday, Saturday 6a-4p
• Week 2 Sunday Monday Thursday Friday 6a-4p

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team membersEnter incidents into KITS (incident reporting system)
• On-call duties as needed

Qualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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