Dispatcher I

The Kenan Advantage Group; Idaho; On-site; USD 48,000 - 62,000; Full time

Job summary

The Kenan Advantage Group, Inc. is seeking a Dispatch professional to plan and execute daily freight movement within a defined area. You will coordinate with drivers, suppliers, and customers to ensure timely deliveries and accurate load creation.

The role emphasizes strong communication, conflict resolution, and proactive scheduling to maintain optimal service levels. On-site work in Burley, ID, with standard 8-hour shifts and negligible travel.

Qualifications

• High school diploma or equivalent.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).
• On-call duties as needed.

Skills

Customer service

Conflict resolution

Communication skills

Education

High school diploma

Job description

Job Details

Job Location: 96 Burley ID - Burley, ID 83318

Position Type: Dispatch

Travel Percentage: Negligible

Job Shift: 8hr

Job Category: IC1

Shift:

• Week 1 Tuesday, Wednesday, Saturday 6a-4p
• Week 2 Sunday Monday Thursday Friday 6a-4p

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Qualifications

• High school diploma or equivalent
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.