Dispatcher - Full-Time, Impactful Scheduling & Benefits

Cranney Home Services; Danvers (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance (75%)

Dental insurance 50%

Vision insurance 100% employer-paid

Life insurance (Company-paid)

Disability coverage (short/long-term)

Wellness reimbursement

FSA

EAP

401(k) with 4% company match

PTO and holidays

Employee referrals

Job summary

Cranney Home Services, based in Massachusetts, is seeking a dedicated dispatcher to evaluate calls and assign the best technicians for service appointments. The role requires meeting revenue goals, clear communication, and maintaining strong customer rapport to promote the Cranney brand.

In-office position with full-time schedules Tuesday–Friday 10:00am–6:00pm and Saturdays 8:00am–4:00pm. In- MA residents only. Comprehensive benefits and PTO, with 401(k) matching and paid holidays.

Qualifications

• Proven track record in customer service.
• Excellent verbal and written communication.
• Highly organized with strong follow-through.
• Proficient with phone systems and IT applications.

Responsibilities

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing urgent calls.
• Relay accurate information to technicians for quality experiences.
• Update customers on technician progress throughout the day.
• Manage whereabouts and needs of every technician in the field.
• Record results of each service call and create summaries for management.
• Interact with clients on inbound and outbound calls.
• Be professional and build customer rapport to encourage repeat business.
• Respond to customer requests, resolve issues and promote the brand.
• Participate in training to improve sales and dispatch speed.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Strong communication

Organization

Phone systems proficiency

Problem solving

Tools

Phone systems

Job description

Cranney Home Services, based in Massachusetts, is seeking a dedicated dispatcher to evaluate calls and assign the best technicians for service appointments. The role requires meeting revenue goals, clear communication, and maintaining strong customer rapport to promote the Cranney brand.

In-office position with full-time schedules Tuesday–Friday 10:00am–6:00pm and Saturdays 8:00am–4:00pm. In- MA residents only. Comprehensive benefits and PTO, with 401(k) matching and paid holidays.