DISPATCHER (FULL TIME)

Crothall Healthcare; Mobile (AL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Crothall Healthcare is seeking a dedicated individual to coordinate and monitor Patient Transportation services at Mobile Infirmary. The role involves managing dispatch and ensuring quality customer service through effective communication and problem-solving.

This position offers a fixed pay rate of $14.00 per hour, with full-time and part-time benefits, including medical and retirement plans. Join a team committed to providing excellent care in a supportive environment.

Qualifications

• Prior customer service experience preferred.
• Certain positions may require Florida Level 2 background screening.

Responsibilities

• Coordinates and monitors Patient Transportation services activities.
• Provides quality customer service to customers by providing one-on-one attention.
• Directs the activity of the transport function and transporters.
• Serves as a liaison between Patient Transportation and other departments.
• Resolves problems related to patient, visitor, or employee complaints.

Job description

Job Summary

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Location: Mobile Infirmary - 5 Mobile Infirmary Circle, Mobile, AL 36607.

Schedule: Tuesday - Saturday; hours may vary.

Fixed Pay Rate: $14.00 per hour.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one‑on‑one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities; transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion, and follows up on issues related to service and operations.
• Ensures requests are addressed efficiently and timely according to current departmental standards, priorities, and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers; monitors daily sign‑in/out procedures.
• Develops and promotes positive customer service relationships with patients, families, visitors, and staff; ensures accurate, timely dispatch of transport requests; ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints and recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Qualifications

Prior customer service experience preferred.

Certain positions may require Florida Level 2 background screening.

Benefits

• Full‑time and part‑time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Equal Opportunity Statement

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Additional Information

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.