DISPATCHER (FULL TIME)

Compass Group USA; Dallas (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Pet Insurance

Identify Theft Protection

Discount Marketplace

Job summary

Crothall Healthcare, a Compass Group company, is hiring a full-time Dispatcher at Texas Health Presbyterian Hospital of Dallas in Dallas, TX. The role involves coordinating patient transportation requests, dispatching transporters, and ensuring timely service during the 1:30 pm to 10:00 pm shift.

Qualified candidates will have prior patient transport and customer service experience, with a focus on safety, infection control concepts, and accurate communications to hospital staff and patients.

Qualifications

• Prior patient transport and customer service experience required.
• Ability to coordinate dispatch and transport activities.
• Attention to infection control practices and safety.

Responsibilities

• Provides quality customer service with attention to detail.
• Develops dispatcher logic and coordinates transporter activities.
• Transports patients when necessary.
• Directs transport activity to ensure timely completion.
• Acts as liaison between Patient Transportation and other departments.
• Manages pagers and sign-in/out procedures.
• Promotes positive customer service relationships with patients and staff.
• Resolves problems and recommends solutions for recurring issues.
• Performs other duties as assigned.

Skills

Customer service

Dispatcher operations

Patient transport knowledge

Infection control basics

Tools

Pagers

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for a full time DISPATCHER position.
• Location: Texas Health Presbyterian Hospital of Dallas - 8200 Walnut Hill Lane, Dallas, TX 75231. Note: online applications accepted only.
• Schedule: Full time schedule. 1:30 pm to 10:00 pm. Days may vary. Further details upon interview.
• Requirement: Prior patient transport and customer service experience required.
• Pay Range:$17.00 per hour to$18.00per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Essential Duties and Responsibilities:

• Provides quality customer service to customers by providing one-on-one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business nece ssity.

Crothall maintains a drug-free workplace.