DISPATCHER (FULL TIME AND PART TIME)

Crothall Healthcare; Neptune Township (NJ); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Employee Assistance Program

Flexible Spending Accounts

Job summary

Crothall Healthcare is seeking a dedicated individual to coordinate patient transportation services at Jersey Shore Medical Center in Neptune Township. This role involves dispatching transportation requests and ensuring quality customer service during all interactions.

The ideal candidate will have strong customer service experience and be familiar with patient transport concepts. The position offers flexible schedules and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Prior customer service experience preferred.
• Must perform functions with or without reasonable accommodation.

Responsibilities

• Coordinate and monitor patient transportation services.
• Ensure timely and accurate dispatch of transport requests.
• Develop positive customer-service relationships.

Skills

Customer service experience

Knowledge of patient transport concepts

Problem-solving skills

Job description

Position Overview

Location: Jersey Shore Medical Center – 1945 State Route 33, Neptune, NJ 07753.

Schedule: Full‑time and part‑time shifts Monday‑Friday, rotating weekends. 6:00 am‑2:30 pm and 2:30 pm‑11:00 pm. Further details upon interview.

Pay: $23.00 to $25.00 per hour.

Online applications accepted only.

Job Summary

Coordinates and monitors patient transportation services activities through timely, accurate dispatch and management of customer transportation requests.

Requirements

Prior customer service experience preferred. Candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Essential Duties and Responsibilities

• Provides quality customer service to customers by providing one‑on‑one attention to detail.
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks; monitors procedures related to availability and completion; follows up on issues related to service and operations.
• Ensures requests are addressed efficiently and timely according to current departmental standards, priorities and patient appointments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects and distributes pagers; monitors daily sign‑in/out procedures.
• Develops and promotes positive customer‑service relationships with patients, patient family members, visitors and staff; ensures accurate, timely dispatch of transport requests and maximum staff productivity.
• Resolves problems related to patient, visitor, staff or employee complaints; recommends solutions for ongoing or recurring issues.
• Performs other duties as assigned.

Benefits for Our Team Members

• Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Equal Opportunity Employer

Compassion Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details are available at https://info.flclearinghouse.com/.

Cropthall maintains a drug‑free workplace.