Dispatcher (Delivery Operations) – Auto Parts

Sanel NAPA Auto Parts; Concord (NH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) with company match

Employee discounts

Career advancement

Paid training

Job summary

Sanel NAPA Auto Parts in Concord, NH is seeking a Dispatcher to lead our delivery operations. You will coordinate routes, support drivers, and communicate with customers to ensure parts arrive safely and on time.

The role requires strong organization, good computer skills, and the ability to make quick decisions in a fast paced environment. Full-time, in-person hours, with comprehensive benefits and opportunities for growth.

Qualifications

• Must have a high school diploma or GED.
• Proficient with computers and dispatch software.
• Strong communication and customer service skills required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Dispatch and coordinate local delivery routes for maximum efficiency.
• Assign deliveries based on customer priority, traffic, and driver availability.
• Monitor driver progress using delivery tracking tools.
• Communicate with customers regarding delivery updates and special requests.
• Support Delivery Drivers and step in to make deliveries when needed.
• Coordinate order staging and ensure required documentation is included.
• Process customer returns and ensure timely credit processing.
• Monitor department scheduling and labor hours.
• Complete weekly vehicle safety inspections and fleet documentation.
• Assist with online orders and incoming phone calls during busy periods.
• Promote teamwork, customer service, and safety.

Skills

Strong communication

Organizational skills

Computer skills

Decision making

Driver's license

Customer service

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher (Delivery Operations) – Auto Parts

Full Time Regular Concord, NH, US 1 Attachments

2 days ago Requisition ID: 2019

Salary Range: $17.00 To $18.00 Hourly

Sanel NAPA Auto Parts
Location: Concord, NH In Person
Pay: $17.00-$18.00
Schedule: Monday - Friday 7:30am to 4:30 pm (1hr Lunch)

Join a team that keeps our customers moving!

Are you organized, fast-paced, and great at coordinating people? Do you enjoy solving problems and making sure everything runs smoothly? Sanel NAPA Auto Parts is looking for a Dispatcher to lead our delivery operations and help provide exceptional service to our commercial and retail customers.

As our Dispatcher, you'll coordinate delivery routes, support our team of Delivery Drivers, communicate with customers, and ensure parts arrive safely and on time. If you're a strong communicator who thrives in a fast-paced environment, we'd love to hear from you!

What You'll Do

• Dispatch and coordinate local delivery routes for maximum efficiency.
• Assign deliveries based on customer priority, traffic, and driver availability.
• Monitor driver progress using NAPA Delivery Tracker.
• Communicate with customers regarding delivery updates and special requests.
• Support Delivery Drivers and step in to make deliveries when needed.
• Coordinate order staging and ensure hazardous material documentation is included when required.
• Process customer returns and ensure timely credit processing.
• Monitor department scheduling and labor hours.
• Complete weekly vehicle safety inspections and maintain fleet documentation.
• Assist with online orders and incoming phone calls during busy periods.
• Promote a culture of teamwork, customer service, and safety.

What We're Looking For

• High school diploma or GED.
• Strong computer skills and the ability to learn dispatch software.
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Ability to make quick decisions in a fast-paced environment.
• Valid driver's license with a satisfactory driving record.
• Previous dispatch, logistics, warehouse, delivery, transportation, automotive, or customer service experience is a plus—but we're willing to train the right candidate.

Why You'll Love Working Here

• Comprehensive benefits package
• Paid time off and paid holidays
• 401(k) with company match
• Employee discounts
• Stable, growing company with opportunities for advancement
• Supportive team environment
• Paid training

Physical Requirements

This position requires regular walking, standing, bending, lifting (up to 40 pounds occasionally), and working both indoors and outdoors in various weather conditions. Appropriate personal protective equipment is provided and required.

Why Sanel NAPA?

For more than 100 years, Sanel NAPA Auto Parts has built a reputation for exceptional customer service, quality automotive parts, and investing in our team members. We believe our employees are the key to our success and provide opportunities to grow your career in a supportive, team-oriented environment.

Attachments (1)

Sanel NAPA Dispatcher Job Description.pdf