Dispatcher & Customer Service Specialist

Mr Handyman of Greater Portland; Portland (ME); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Mr. Handyman of Greater Portland is seeking a friendly, organized front-office professional for a fast-paced office. The role involves extensive customer interaction by phone, data entry, and coordination with service technicians to move projects forward.

Ideal candidates bring experience with MS Office, Excel, and QuickBooks, a punctual work style, and a clean driving record. This in-person position includes health insurance and PTO benefits.

Qualifications

• Be highly organized and detail-oriented.
• Be able to be friendly at all times on the phone.
• Computer experience with Microsoft Office and Excel, as well as QuickBooks.
• Must be a self-starter and punctual.
• Have a clean driving record.
• Pass a background and drug screen before being hired.
• Experience in the construction field is a plus.

Responsibilities

• Answer phone and schedule appointments.
• Check email and voice mail for messages and return calls.
• Review schedule for day/week.
• Communicate and review jobs with service technicians.
• Make appointment confirmation calls.
• Make follow-up calls.
• Data entry with 45 wpm typing skills.
• We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.

Skills

Organizational skills

Detail-oriented

Phone communication

Computer literacy

Tools

Microsoft Office

Excel

QuickBooks

Job description

Mr. Handyman of Greater Portland is seeking a friendly, organized front-office professional for a fast-paced office. The role involves extensive customer interaction by phone, data entry, and coordination with service technicians to move projects forward.

Ideal candidates bring experience with MS Office, Excel, and QuickBooks, a punctual work style, and a clean driving record. This in-person position includes health insurance and PTO benefits.