Customer Service Rep

NEIGHBORLY; Germantown (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Company vehicle

Uniforms

iPad provided

Job summary

A local General Contractor is seeking a customer service representative for their Germantown office. The role involves answering phones, scheduling appointments, and extensive customer interaction, aiming for 100% satisfaction. Candidates need strong communication skills, data entry capabilities, and a working knowledge of Microsoft Office. The pay ranges from $15 to $17 per hour, with opportunities for advancement in a supportive environment.

Qualifications

• Must have a valid driver's license and pass a background check.
• Experience in customer service and handling phone interactions is required.
• Ability to juggle multiple office priorities effectively.

Responsibilities

• Answer phone and schedule appointments.
• Check email and voicemail for messages and return calls.
• Data entry with 45 wpm typing skills.

Skills

Strong communication skills

Data entry with 45 wpm typing skills

Knowledge of Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling multiple office priorities.

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must

Skills/ Requirements Job duties include, but are not limited to:

• Answer phone and schedule appointments
• Check email and voice mail for messages and return calls
• Review schedule for day/week
• Communicate and review jobs with service technicians
• Make appointment confirmation calls
• Make follow-up calls
• Data entry with 45 wpm typing skills
• We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

Compensation: $15.00 - $17.00 per hour

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer service-focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut, are offered a competitive, work environment with the ability to have more control over your earnings and your future. A company vehicle, uniforms and ipad are provided. Must have a valid driver's license and must pass a background check.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics