Dispatcher and Customer Service Representative

Mr Handyman of Greater Portland; Portland (ME); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Mr. Handyman of Greater Portland is seeking a friendly, organized front-office professional for a fast-paced office. The role involves extensive customer interaction by phone, data entry, and coordination with service technicians to move projects forward.

Ideal candidates bring experience with MS Office, Excel, and QuickBooks, a punctual work style, and a clean driving record. This in-person position includes health insurance and PTO benefits.

Qualifications

• Be highly organized and detail-oriented.
• Be able to be friendly at all times on the phone.
• Computer experience with Microsoft Office and Excel, as well as QuickBooks.
• Must be a self-starter and punctual.
• Have a clean driving record.
• Pass a background and drug screen before being hired.
• Experience in the construction field is a plus.

Responsibilities

• Answer phone and schedule appointments.
• Check email and voice mail for messages and return calls.
• Review schedule for day/week.
• Communicate and review jobs with service technicians.
• Make appointment confirmation calls.
• Make follow-up calls.
• Data entry with 45 wpm typing skills.
• We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.

Skills

Organizational skills

Detail-oriented

Phone communication

Computer literacy

Tools

Microsoft Office

Excel

QuickBooks

Job description

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.
This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling multiple office priorities.

At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must:

• Be highly organized and detail-oriented
• Be able to be friendly at all times on the phone
• Computer experience with Microsoft Office and Excel, as well as QuickBooks
• Must be a self-starter and punctual
• Have a clean driving record
• Pass a background and drug screen before being hired
• Experience in the construction field is a plus

Skills/ Requirements Job duties include, but are not limited to:

• Answer phone and schedule appointments
• Check email and voice mail for messages and return calls
• Review schedule for day/week
• Communicate and review jobs with service technicians
• Make appointment confirmation calls
• Make follow-up calls
• Data entry with 45 wpm typing skills
• We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

Pay: $19.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Experience:

• dispatching/customer service: 3 years (Preferred)

Work Location: In person