Dispatcher/Customer Service Representative

Sunstall Inc.; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off

Holidays

401(k) with company match

Disability and life insurance

Bonuses

Job summary

ClimateDesign, a premier home services company, seeks a full-time Dispatcher/Customer Service Representative to join our team. This in-person role involves scheduling work, dispatching technicians, invoicing customers, and handling parts orders.

ServiceTitan experience is required, along with strong customer service and multitasking abilities. Earn up to $22 per hour, with overtime, plus comprehensive benefits including health coverage, PTO and holidays, a 401(k) match, and life/disability

Qualifications

• Prior experience with ServiceTitan software.
• Ability to multitask in a fast-paced environment.
• Excellent customer service and communications skills.

Responsibilities

• Answer a high volume of calls.
• Dispatching technicians to job sites based on territory.
• Schedule maintenance and service appointments.
• Build purchase orders and place orders for parts and supplies.
• Create and send invoices.

Skills

Customer service

Multitasking

Communication

Organization

Phone etiquette

Tools

ServiceTitan

Job description

ClimateDesignisapremierhomeservicecompanythatstrivestoprovidesuperiorcustomerservicesince1973.Weareseekingafull-timereliableandexperiencedDispatcher/CustomerServiceRepresentativetojoinourteam!Thispersonwillberesponsibleforcommunicatingwithcustomers,technicians,andothercompanypersonneltoscheduleworkinatimelymanner.

Therightcandidateshouldhaveexcellentcustomerserviceskills,beabletomultitaskinafast-pacedenvironmentandbeeagertoassistourcustomers.Inadditiontodispatching,yourotherdutiesmayincludeinvoicingcustomers,makingpurchaseorders,orderingparts,andbuildingmaintenanceandrepairproposals.PriorexperiencewithServiceTitansoftwareisrequired.

WhyWorkforClimateDesignServices?

Wefosterapositiveworkculturewithwonderfulcoworkersandampleopportunitiesforcareeradvancement!Astrongcomprehensive,affordablebenefitspackageandgreatcompensationisavailabletotheselectedcandidate,basedonexperience.

Thecompensationpackageincludesanhourlyrate,overtimepay,medical/dental/visioninsurance,PaidTimeOffandHolidays,401(k)withcompanymatch,company-paiddisabilityandlifeinsurance,andmore!

RegularDuties:

• Answerahighvolumeofcalls
• Dispatchingtechnicianstojobssitesbasedontheirterritory
• Schedulemaintenanceandserviceappointments
• Buildpurchaseordersandplaceordersforpartsandsupplies
• Createandsendinvoices

Otherqualificationsinclude:

• Positiveattitude
• Basiccomputerproficiency
• Excellentlistening,customerservice,andcommunicationskills
• Strongorganizationalandmultitaskingskills
• Professionalappearance
• ExperiencewithMicrosoftOffice
• Self-motivated
• ExperiencewithServiceTitan(Required)

Benefits:

• Paidtimeoff
• Holidaypay
• 401(k)withmatching
• Companypaidlifeandlong-termdisabilityinsurance
• Health,dental,andvisionpoliciesavailable
• Bonuses

Additionalinformation:

• Overtimeavailability
• Guaranteedminimumof32hoursyear-round
• Careergrowthopportunities

Pay:

Earnupto$22perhour,dependingonexperience.

JobType:

Full-time

Experience:

• Phoneetiquette:2years(Required)
• Dispatching:1year(Required)
• ServiceTitan(Required)

WorkLocation:

Inperson