Dispatcher, Customer Service Representative

Jobtailor; Alabama; On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Alabama is seeking a skilled dispatch coordinator to manage scheduling, dispatching, and customer communication for electrical and home services. You will coordinate with electricians, schedule service appointments, and ensure accurate record-keeping to support smooth operations.

Ideal candidates bring 2+ years in dispatch roles, strong communication skills, and proficiency with Service Titan. The role emphasizes reliability, organization, and proactive problem-solving in a

Qualifications

• High school diploma or equivalent.
• Proven experience in dispatching roles, minimum 2 years.
• Must have experience in scheduling and dispatching with Service Titan.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with the electrical services or home services industry is an advantage.

Responsibilities

• Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
• Provide accurate information about our services, pricing, and scheduling.
• Schedule service appointments and manage the dispatch of electricians efficiently.
• Coordinate with the service team to ensure timely and effective service delivery.
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
• Maintain accurate records of customer interactions, service schedules, and other essential data.
• Collaborate with the management team to optimize service routes and schedules.
• Assist in various administrative tasks as needed, including managing inventory.

Skills

Scheduling And Dispatching

Service Titan Experience

Customer Service Skills

Organizational Abilities

Interpersonal Communication

Education

High School Diploma

Tools

Service Titan

Job description

• Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
• Provide accurate information about our services, pricing, and scheduling.
• Schedule service appointments and manage the dispatch of electricians efficiently.
• Coordinate with the service team to ensure timely and effective service delivery.
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
• Maintain accurate records of customer interactions, service schedules, and other essential data.
• Collaborate with the management team to optimize service routes and schedules.
• Assist in various administrative tasks as needed, including managing inventory.

Requirements

• High school diploma or equivalent
• Proven experience in dispatching roles, minimum 2 years
• Must have experience in scheduling and dispatching with Service Titan
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Familiarity with the electrical services or home services industry is an advantage

Core Competencies

Demonstrates expertise in scheduling and dispatching, particularly with Service Titan, while ensuring efficient service delivery and high customer satisfaction. Strong organizational and communication skills are essential for managing customer interactions and administrative tasks effectively.

Highest-signal resume keywords

• Scheduling And Dispatching
• Service Titan Experience
• Customer Service Skills
• Organizational Abilities
• Interpersonal Communication

ATS Optimization Keywords

Hard Skills

• Dispatching
• Scheduling
• Record Keeping
• Customer Interaction Management
• Service Coordination

Soft Skills

• Communication Skills
• Interpersonal Skills
• Multitasking Abilities

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Electrical Services
• Home Services

Tools & Technologies

• Service Titan