Dispatcher/Customer Service Coordinator

Sansone Air Conditioning, Plumbing, & Electrical; Haverhill (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Additional incentives

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid vacation

401(k) match

Family-oriented culture

Career growth

Job summary

Sansone Air Conditioning, Plumbing, & Electrical is seeking a detail-oriented Customer Service Coordinator / Dispatcher to join our West Palm Beach, FL team. You will schedule and dispatch technicians, optimize routes, and maintain accurate customer information to ensure timely, high-quality service.

Ideal candidates have at least 2 years of customer service or dispatch experience, strong communication and organizational skills, and the ability to thrive in a fast-paced environment while

Qualifications

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred) in the trade industry.
• Professional demeanor and strong communication skills.
• Exceptional customer service mindset with a genuine desire to help others.
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

Customer Service Coordinator / Dispatcher

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team!

At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

Position Overview

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

Key Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

What We Offer

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs
• Medical, dental, and vision coverage
• Prescription drug benefits
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with company match
• A supportive, family-oriented culture
• Career growth and advancement opportunities

Qualifications

To be successful in this role, you should have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred)
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software

Customer Service Coordinator / Dispatcher

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team in West Palm Beach, FL.

At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

Position Overview

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

Key Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• Review and optimize technician routes to improve productivity and response times.
• Answer incoming calls from existing customers and provide exceptional customer service.
• Accurately enter and maintain work order and customer information within company systems.
• Create and manage dispatch numbers for ordered parts.
• Monitor and follow up on part orders to ensure timely completion.
• Schedule installation appointments when parts become available.
• Communicate effectively with technicians, customers, vendors, and internal team members.
• Resolve scheduling issues and make real-time adjustments as priorities change.
• Support daily operations by ensuring accurate documentation and timely communication.

What We Offer

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs
• Medical, dental, and vision coverage
• Prescription drug benefits
• Company-paid life insurance
• Paid vacation and holidays
• 401(k) with company match
• A supportive, family-oriented culture
• Career growth and advancement opportunities

Qualifications

To be successful in this role, you should have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred) in the trade industry.
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software