Dispatcher/Communications Officer

Marquette University; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Marquette University is seeking a Communications Center Operator for its Police Department. The role involves coordinating emergency responses, monitoring security systems, and providing assistance to campus visitors. Candidates must possess strong communication skills and the ability to handle sensitive situations, with a commitment to excellent customer service.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Familiarity with criminal justice/law enforcement systems preferred.

Responsibilities

• Operate the Communications Center for the Police Department.
• Coordinate emergency and non-emergency responses.
• Monitor campus alarm systems and report criminal activities.

Skills

Communication

Diplomacy

Judgment

Customer Service

Data Entry

Job description

JOB REQUIREMENTS:

1. Operate the highly technical Communications Center for the entire Marquette University Police Department.
2. Enter and retrieve criminal justice/law enforcement and statistical information from computerized data sources and external sites.
3. Coordinate emergency and non-emergency responses to crime, medical, or fire-related incidents. Work with and direct all municipal emergency response units to the scene.
4. Monitor campus alarm systems, security/surveillance cameras, and emergency telephones. Detect and report criminal activities to deter incidents.
5. Provide directions to campus visitors and assist walk-in victims of crime or individuals with safety and security concerns.
6. Maintain emergency and non-emergency information binders and databases to ensure current listings and response procedures.
7. Assist with parking assignments, special requests, permissions, and complaints.
8. Provide logistical support for the Parking and Traffic Division and administrative areas as required.

OTHER EXPERIENCE AND QUALIFICATIONS:

Must demonstrate excellent oral and written communication skills, diplomacy, and tact in dealing with sensitive situations. Ability to maintain strict confidentiality and exercise sound judgment independently. Must interact professionally with diverse publics, possess accurate typing skills, and handle multiple tasks simultaneously. Ability to work under stressful conditions, read and understand maps and directions, and be familiar with computers, especially data entry. Commitment to providing top-quality customer service is essential. Must be available to work nights, weekends, holidays, and overtime hours.

Preferred Knowledge, Skills, and Abilities:

Familiarity with criminal justice/law enforcement systems, including the TIME system, and CJIS security requirements is preferred.

APPLICATION INSTRUCTIONS:

Apply online at: https://apptrkr.com/6098560

Qualified females, minorities, and disabled veterans are encouraged to apply.