Dispatcher (Commercial Fleet)

Sagepoint Logistics; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Sagepoint Logistics is seeking a Dispatcher to coordinate daily movement of drivers, trucks, and freight to ensure safe, timely transportation. You will manage driver scheduling, route optimization, and load assignments while monitoring Hours of Service and maintaining accurate shipment data in our TMS.

You will work with operations, safety, maintenance, and customer service to keep freight moving, respond to delays, and uphold regulatory compliance.

Qualifications

• 3+ years in fleet management, logistics, or dispatching.
• Knowledge of DOT, Hours of Service, and FMCSA requirements.
• Strong leadership and organizational skills to supervise drivers.
• Excellent communication with internal and external stakeholders.
• Proficiency with Microsoft Office (Outlook/Excel) and fleet software.

Responsibilities

• Assign and dispatch loads based on client needs and regulatory rules.
• Monitor loads from dispatch through delivery.
• Track progress and proactively address delays.
• Optimize routes and load assignments as conditions change.
• Communicate pickup instructions clearly to drivers.
• Maintain accurate load and shipment data in TMS and systems.
• Coordinate backhauls to reduce empty miles.
• Serve as day-to-day contact for assigned drivers.
• Provide drivers with load details and routing requirements.
• Respond promptly to driver questions and issues.
• Escalate safety or compliance concerns as needed.

Skills

Fleet management

Leadership

Communication

Analytical thinking

Education

Associate's or Bachelor's degree in Logistics / Related field

Tools

Alvys TMS

Geotab

MS Excel

Outlook

Job description

The Dispatcher is responsible for coordinating the daily movement of drivers, trucks, trailers, and freight to ensure safe, timely, and efficient transportation service. This role coordinates driver scheduling, route optimization, and truck logistics to maximize fleet utilization. This position monitors active loads, Hours of Service requirements, communicates with drivers and customers, responds to delays and operational issues, and maintains accurate shipment and driver information within company systems.

The Dispatcher works closely with drivers, operations, safety, maintenance, and customer service to keep freight moving while supporting regulatory compliance, customer commitments, maintain positive driver relationships, and efficient utilization of company resources.

Sagepoint Logistics embodies core values of dependability, excellence, and integrity.

Responsibilities

• Assign and dispatch loads to drivers based on customer requirements, equipment availability, driver availability, location, and Hours of Service.
• Monitor loads from dispatch through pickup, transit, and final delivery.
• Track driver progress and proactively identify potential service failures or delays.
• Optimize and coordinate changes to routes, appointments, or load assignments when operational conditions require adjustments.
• Communicate pickup and delivery instructions clearly to drivers.
• Maintain accurate and timely load, driver, and shipment information within the company's Alvys Transportation Management System (TMS) and other operational systems.
• Coordinate backhauls and subsequent assignments to reduce unnecessary empty miles when practical.
• Serve as the primary day-to-day point of contact for assigned drivers, fostering positive working relationships and supporting driver satisfaction and retention.
• Provide drivers with load information, appointment details, routing instructions, and customer-specific requirements.
• Respond promptly to driver questions and operational issues.
• Escalate safety, compliance, equipment, or employee relations concerns to the appropriate department.

Requirements

• "Associate's or bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration or a related field preferred.
• 3+ years of experience in fleet management, logistics, dispatching, or transportation operations. Experience coordinating local fleets, multi-stop deliveries, and driver schedules preferred
• Knowledge of DOT, Hours of Service, and FMCSA requirements.
• Strong leadership, managerial, and organizational skills, with the ability to effectively coordinate and supervise a team of drivers.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement solutions.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office applications, particularly Outlook and Excel. Experience with Alvys TMS, Geotab, or similar transportation management and fleet tracking systems strongly preferred

Sagepoint Logistics is an equal opportunity employer. Women, veterans, and minorities are encouraged to apply.