Supervisor, Ground Transport - Nights - ($10k sign-on bonus)

Yale NewHaven Health; New Haven (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Yale NewHaven Health is seeking a Supervisor for Ops Ground Transport in New Haven, Connecticut. The role entails overseeing nightly operations in emergency medical services, ensuring quality patient care, and leading field staff.

Candidates should have a high school diploma and at least two years of related experience. Essential skills include effective communication and supervisory experience. A Connecticut EMT-Paramedic License is required. Join us in providing exceptional care with integrity and compassion.

Qualifications

• Two years of related experience and/or training, or equivalent combination of education and experience.
• Previous supervisory or management experience is desirable.
• Maintain Connecticut EMT-Paramedic License and Emergency Medical Dispatch certification.

Responsibilities

• Oversee entire nightly operation to deliver emergency medical services.
• Direct dispatch and field staff activities.
• Ensure quality patient care and customer satisfaction.

Skills

Effective communication skills

Problem-solving

Leadership

Supervisory experience

Education

High school diploma or equivalent (GED)

Tools

EMT-Paramedic License

CPR Card

Driver's License

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

The Supervisor Ops Ground Transport provides continuous support and oversees the entire nightly operation to efficiently and effectively deliver emergency medical services. Supports all field staff and ensures quality patient care and superior customer satisfaction. Oversees primary EMS Dispatchers and functions as a secondary Dispatcher and Call Taker in the Communication Department. Responds as a Paramedic Field Supervisor when necessary.

EEO/AA/Disability/Veteran

Responsibilities

• Provides guidance to; and directs activities of dispatch and field staff.
• Assists with management of EMS shift scheduling, including fielding book-offs and filling shifts.
• Makes certain that all bases have adequate equipment and supplies present and in good working order to facilitate efficient morning ambulance deployments. Reports any discrepancies.
• Identify and take necessary and prompt action to prevent unsafe acts.
• Recognizes and reports any excellence in job performance of subordinates.
• Recommend corrective action to Director of Operations for policy violations and unsafe acts according to corporate guidelines.
• Accountability to ensure all ePCRs are completed by EMS Crews prior to the end of each shift.
• Responsible to evaluate any Specialty Care Transport (SCT) trips to ensure protocol compliance and proper resource utilization.
• Recommends changes in procedures as applicable to improve daily operations.
• Responds as a Paramedic Supervisor to the following requests:
  • 10.13 or more ambulances to a scene (North Haven or Milford)
• Makes immediate escalation notifications to Director of Operations and VPO with any newsworthy or incidents outside of normal operations.
• Documents and emails shift report for Director of Operations and VPO on a nightly basis.
• Safely/respectfully operates Company vehicles and equipment at all times and ensures that subordinates do as well.
• Assists with Customer Service concerns. Assists with any employee concerns. Forwards as appropriate.
• Addresses or reports any building maintenance issues or IT concerns. Escalates notification when necessary.
• Monitors all crew report submissions on EMS Manager and addresses concerns. Forwards any unaddressed concerns to the appropriate responsible party for reconciliation.
• Ability to effectively and positively represent the Company and the message of management.
• Acts as team leader at all times and represents the Company in a professional manner and portrays a positive image of the Company.
• Attends 90% of all mandatory meetings and training sessions.
• Oversees dispatchers to ensure "On Time Performance" and resource utilization is optimized. Assists with call intake when necessary.
• Completes documentation accurately and timely to ensure appropriate information is available both clinically and administratively.
• Covers open dispatch shifts and intermittent coverage as required.
• Performs other related duties as assigned.
• Participates in quality assurance activities and as an experienced EMT-P, may assist in the orientation and development of new employees.

Qualifications

Education

High school diploma or equivalent (GED) required.

Experience

Two (2) years related experience and/or training; or equivalent combination of education and experience desired. Previous supervisory or management experience is desirable.

Licensure

Must maintain Connecticut EMT-Paramedic License, current CPR Card, valid Driver's License, Emergency Medical Dispatch (EMD) certification, State Telecommunicator (within one year) and driving record in compliance with Company policy regarding insurability. Maintains New Haven and Milford Medical Control at the SCT Level. Holds and maintains motor vehicle operator license in state of legal residence. Specialty Care Transportation (SCT) experience is preferred.

Special Skills

Effective verbal, written and interpersonal communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively represent the Company when communicating in English with clients, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Adaptable to perform under stress when confronted with a critical situation should a patient emergency occur.

YNHHS Requisition ID 156877