Dispatcher, Auxiliary Services

University of Southern California; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Tuition assistance

Health, dental and vision insurance

403b retirement plan with USC matching

Transit pass subsidies

Job summary

USC Transportation is seeking a Dispatcher to support day-to-day operations at the University of Southern California in Los Angeles. The role involves scheduling drivers and vehicles, serving as a liaison between passengers and drivers, and ensuring reliable transportation for students, staff, and visitors.

The position requires strong customer service skills, data entry ability, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or equivalent required; combined education/experience may substitute.
• Must have 2 years of work experience in a similar role or customer service environment.
• Proficiency with basic computer applications and data entry.
• Ability to communicate via email and maintain records with accuracy.

Responsibilities

• Schedule and dispatch drivers, equipment, and service vehicles.
• Serve as liaison between passengers and drivers to ensure reliable transportation.
• Monitor vehicle assignments and respond to service disruptions.
• Assist with fleet and driver check-in activities and maintain safety records.
• Provide customer service and maintain accurate operational logs and reports.

Skills

Customer service

Interpersonal skills

Data entry

Email communication

Basic computer skills

Education

High school or equivalent

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Dispatch software

Job description

USC Auxiliary Services, one of the largest divisions at the University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan Family. We are driven to succeed by our commitment to uphold our six unifying values.

In the ever-expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, buses, student-run Campus Cruisers, and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Dispatcher to join our rapidly growing team.

The Opportunity

The Dispatcher plays an important role in supporting the day-to-day operations of USC Transportation by scheduling and dispatching drivers, equipment, and service vehicles. This position serves as a liaison between passengers and drivers and helps ensure reliable transportation services for USC students, faculty, staff, administrators, visitors, and guests. The Dispatcher will also support transportation operations by monitoring vehicle assignments, responding to service disruptions, assisting with fleet and driver check-in activities, providing customer service, and maintaining accurate safety and operational records.

Work Schedule: Monday-Friday, 1:30 p.m.-10:30 p.m. Mandatory overtime is required for USC home football games for dispatchers.

The Qualifiers

• Minimum Education: High school or equivalent; combined experience/education as substitute for minimum education.
• Minimum Experience: 2 years; combined experience/education as substitute for minimum work experience.
• Minimum Field of Expertise: Bus Driving (Passenger Transport) and customer service experience.
• Demonstrated interpersonal skills.
• Must possess basic computer skills and demonstrate proficiency in Microsoft Word, Excel, and Outlook.
• Ability to accurately enter data, maintain spreadsheets and documents, communicate through email, and learn and utilize computer-based dispatch and transit management systems.
• Must possess valid California Class-B driver's license with passenger endorsement.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.
• Driving record must show no moving violations or DUI convictions in last three years.
• Drug screening required prior to employment and random test thereafter.
• Airbrake Certification or ability to obtain airbrake certification within 90 days.
• This is a safety-sensitive position covered by United States Department of Transportation (DOT) guidelines for drivers of commercial vehicles, drivers transporting hazardous waste, and operators of commercial watercraft or aircraft.
• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.

What We Prefer

• Preferred Education: Associate’s Degree.
• Preferred Experience: 3 years of experience.

The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

USC’s Commitment to You: We offer an excellent package of benefits and programs including, but not limited to:

• Tuition assistance for you and your family
• Comprehensive health, dental and vision insurance options
• 403b retirement account with matching 5% contribution by USC
• 50% subsidy off Metro, LADOT, and Metrolink passes

Explore more on the USC Employee Gateway This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! USC has great minds that transform the world with their talents and research. Will you be one? Join us! FIGHT ON!

The hourly rate for this position is $24.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Qualifications

• Minimum Education: High school or equivalent
• Minimum Certifications: Airbrake Certification or ability to obtain airbrake certification within 90 days.
• Addtional Education Requirements Combined experience/education as substitute for minimum education
• Minimum Experience: 1 year
• Addtional Experience Requirements Combined experience/education as substitute for minimum work experience
• Minimum Skills: Bus Driving (Passenger Transport) and customer service experience.
• Demonstrated interpersonal skills.
• Preferred Education: Associate's degree
• Preferred Experience: 3 years
• USC is an equal opportunity employer.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy AppendixD for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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