Dispatcher - Afternoons - Enterprise Physical Operations

Washington University in St. Louis; St. Louis (MO); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Washington University in St. Louis seeks a dedicated Dispatcher to support the Communications Center. The role involves handling emergency and non-emergency calls, coordinating with police personnel via radio, and maintaining incident records and CCTV monitoring.

Successful candidate will work in a fast-paced environment, ensure proper staffing and training collaboration, and support regular Dispatcher duties as part of the university’s Public Safety Operations.

Formación

• Experience in police/dispatcher roles or emergency communications preferred.
• Ability to coordinate and communicate effectively under pressure.
• Strong attention to detail and multitasking skills.

Responsabilidades

• Receives emergency and non-emergency calls from the public and directs service referrals.
• Dispatches police personnel using radio systems and assigns units based on information.
• Maintains logs and records of police activity and incident details in CAD.
• Maintains contact with field personnel via radio and monitors safety implications.
• Monitors alarm panels and coordinates response to alarms with on-site staff.
• Oversees CCTV feeds and dispatches personnel for observed activity.
• Notifies and dispatches Emergency Support Team as needed.
• Updates incident records and logs daily and coordinated with incoming dispatchers.

Herramientas

Police radio system

Campus CCTV system

CAD system

Descripción del empleo

Location

St. Louis, MO 63110

Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university's mission of excellence in education, research, patient care, and community engagement.

Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.

EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university's campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.

EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers.

Assist in coordinating Communications Center operations while maintaining responsibility for regular Dispatcher duties. Will coordinate efforts with the Communications Center Supervisor to develop and implement training materials, ensure proper staffing, and properly maintain Communications Center systems.

Job Description

Primary Duties & Responsibilities

• Receives emergency and non-emergency telephone calls and in-person complaints from the public. Refers non-emergency calls to the appropriate service provider by phone call, written message, or in-person referral.
• Dispatches police personnel using radio system in response to calls for service. This involves assessing and assigning the proper number of units after obtaining critical information from the service requester.
• Records all police activity on proper forms and/or by entering data in the Department's CAD system. This activity is conducted concurrently with other Dispatcher tasks.
• Maintains constant contact, by police radio, with police personnel in the field and remains alert for potential problems or threats to personnel safety. Maintains an ongoing assessment of personnel availability through active listening to radio traffic.
• Monitors alarm panels by watching or listening and dispatches units to the appropriate alarm. This requires geographic familiarity with the Campus as well as constant monitoring of personnel availability. The Dispatcher must react quickly in contacting personnel at the source of the alarm to determine if the alarm is false or bona fide.
• Monitoring of campus CCTV feeds by viewing monitors in the dispatch center and dispatching appropriate personnel when activity requiring follow-up is observed.
• Monitors by listening to and comprehending several other radio frequencies such as Parking, Bear Patrol, and surrounding jurisdictions.
• Dispatches the Emergency Support Team.
• Monitors and dispatches units in response to calls received on the Emergency "Blue Light" Telephone system.
• Using the computer for messages regarding the police telecommunication system, notifies and dispatches appropriate personnel in response to specific incidents requiring investigation.
• Conducts computer inquiries and makes computer entries of stolen property, missing persons, license registrations, etc. Must constantly monitor the messages regarding the computer for receipt of messages regarding commission of crimes, wanted persons, stolen vehicles, etc.
• Receives and processes emergency calls for other University departments when they are closed.
• Maintains a constantly updated log of towed vehicles. Maintains computerized files of bicycle registrations, telephone contacts, etc.
• Greets and assists visitors at the public window.
• Responds to inquiries from the public regarding police related services and makes referrals for members of the news media.
• Maintains Department recording equipment so that telephone and radio traffic can be recorded and reviewed, periodically changing discs and checking machines for proper adjustment.
• Reviews "Dispatcher" email on a daily basis; shares pertinent information with on-coming Dispatcher.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions

Typical work schedule will be afternoons: Friday, Saturday, Sunday & Monday. 2:00 p.m.- 2 a.m.

Ability to work in an environment that is fast-paced and is exposed simultaneousl