Dispatcher

Day & Nite Plumbing & Heating; Lynnwood (WA); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k program

Paid vacation time

4 day work week

Other benefits

Job summary

A plumbing and heating service provider is seeking a full-time Dispatcher to manage technician schedules and communicate with customers. The ideal candidate will have strong computer skills and, preferably, experience in project management and geographical knowledge of the service area. This position offers growth opportunities and benefits like medical, dental, and a 401k program.

Qualifications

• Strong computer skills and proficiency in scheduling.
• Experience preferred in project management or related fields.
• Knowledge of the service area is strongly preferred.

Responsibilities

• Maintain daily schedules and dispatch technicians.
• Communicate clearly with department managers and customers.
• Prepare service invoices and timecards for processing.

Skills

Strong computer proficiency

Project management/scheduling experience

Geographical knowledge of service area

Management/supervisory experience

Tools

Service Titan dispatching software

Job description

Dispatcher Ad

Primary Job Function

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain a customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers apprised as to company schedule and requested lead‑times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing. Opportunity for growth.

Required Qualifications

• Strong computer proficiency
• Project management, scheduling or similar experience preferred
• Geographical knowledge of service area strongly preferred
• Knowledge of industry is recommended but not required
• Management or supervisory experience preferred
• Familiarity with the use of Service Titan dispatching software helpful, but not required.

Day & Nite Benefits

• Medical, dental and vision benefits
• 401k program
• Paid vacation Time
• 4 day work week
• Other benefits

Job Type: Full-time

Pay: $25.00 to $32.00 per hour depending on experience