Dispatcher

GFL Environmental Inc.; Warner Robins (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

GFL Environmental Inc. in the United States is seeking a dispatch-focused professional to coordinate service requests, route planning and customer communication to ensure timely pickups and deliveries.

You will schedule service changes, dispatch routes, and monitor driver progress, collaborating with maintenance and operations to resolve issues and maintain accurate records. The ideal candidate has a high school diploma, 1–2 years in shipping/dispatch, strong communication skills, and proficient

Qualifications

• Completion of high school; post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Advanced computer skills.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory; if not possessing, must have advanced computer skills.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Skills

Communication

Multi-tasking

Customer focus

Prioritization

Teamwork

Education

High school diploma

Tools

MS Outlook

MS Excel

MS Word

Job description

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.