Dispatcher

Wall Recycling; Raleigh (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. The ideal candidate will be organized, detail-oriented and able to respond quickly to changing priorities, maintain accurate records, and provide excellent customer service while supporting operational excellence.

This role requires proficiency in MS Outlook and Excel, willingness to work extended hours

Qualifications

• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multitask and prioritize tasks.
• Post-secondary courses or diploma would be considered an asset.

Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork.
• Distribute, collect and review route sheets for proper days end data entry.
• Coordinate with other departments to resolve service issues.
• Interacts with customers, customer service department, sales and Operations staff.
• Field incoming calls/emails from customers.
• Trouble-shoot and resolve potential delivery and pickup problems before they become issues.
• Determine daily level of driver staffing to balance responsiveness and productivity.
• Record and distribute information from drivers to appropriate departments.

Skills

Dispatch experience

Communication

Customer service orientation

Multitasking

Education

High school diploma

Tools

MS Outlook

Excel

Word

Job description

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.