Dispatcher

First Student, Inc.; Village of Shoreham (NY); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Paid training

Career advancement

Team-oriented environment

Job summary

First Student, Shoreham, NY is seeking a Dispatcher to coordinate daily transportation operations, communicate with drivers, monitor routes, and respond to service disruptions. The role emphasizes safety, timeliness, and clear communication to ensure efficient service.

You will manage driver assignments, track schedules, and document operational activity while maintaining a professional, customer-focused approach in a fast-paced environment.

Qualifications

• Experience in dispatching, transportation, logistics or related operations.
• Strong verbal communication and customer service skills.
• Ability to multitask, prioritize and stay calm under pressure.
• Experience with radio systems and computer applications.

Responsibilities

• Coordinate daily driver assignments, vehicle dispatching, and route coverage.
• Monitor routes and schedules to ensure on-time transportation.
• Communicate with drivers and personnel using radio, phone, and dispatch systems.
• Respond to service delays, driver call-outs, and vehicle breakdowns.
• Maintain dispatch logs, attendance records, and operational docs.
• Coordinate with maintenance teams on vehicle availability and service needs.
• Assist with scheduling adjustments and operational coverage.
• Respond to customer inquiries and service concerns.
• Support compliance with safety standards and regulations.

Skills

Dispatching experience

Customer service

Verbal communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Dispatcher - $29.50/hr

First Student | Shoreham, NY

Why First Student?

At First Student, we are a family of 60,000+ employees who take pride in safely transporting passengers and supporting the communities we serve. Our team members are at the heart of everything we do, and we are committed to providing a supportive environment where you can grow your career.

What We Offer

• $29.50 per hour
• Comprehensive medical, dental, and vision benefits
• Paid training and opportunities for career advancement
• Supportive, team-oriented work environment
• Opportunity to make a meaningful impact in your community

About the Role

As a Dispatcher, you will coordinate daily transportation operations to ensure safe, efficient, and timely service. You will communicate with drivers, monitor routes, respond to service disruptions, and support the operational needs of the location.

What You'll Do

• Coordinate daily driver assignments, vehicle dispatching, and route coverage.
• Monitor routes and schedules to ensure safe and on-time transportation.
• Communicate with drivers and other personnel using radio, telephone, and dispatch systems.
• Respond to service delays, driver call-outs, vehicle breakdowns, and other operational issues.
• Maintain accurate dispatch logs, driver attendance records, and operational documentation.
• Coordinate with maintenance teams regarding vehicle availability and service needs.
• Assist with scheduling adjustments and operational coverage.
• Respond professionally to customer inquiries and service concerns.
• Support compliance with company policies, safety standards, and applicable transportation regulations.
• Perform additional duties as assigned.

What You'll Bring

• High school diploma or equivalent.
• Previous dispatching, transportation, logistics, or related operations experience preferred.
• Strong verbal communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and remain calm under pressure.
• Experience using radio communication systems and computer applications.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced transportation environment.
• Knowledge of passenger transportation or route scheduling systems preferred.

Why Join Our Team?

At First Student, your work makes a difference every day. We value safety, teamwork, reliability, and the people who help keep our transportation operations moving.

First Student is an equal opportunity employer committed to providing an inclusive and diverse workplace.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.