Dispatcher

First Student; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits

Career Growth

Positive Work Environment

Training & Development

Job summary

First Student in Brooklyn is seeking a Dispatcher to coordinate bus routes, monitor on-time performance, and support drivers with frontline communication.

The role requires a high school diploma and 2+ years of dispatch or related experience, along with strong communication skills and proficiency with computers and radio dispatch systems. This is a full-time position with competitive hourly pay and strong growth opportunities.

Qualifications

• High school diploma or equivalent; commercial license preferred.
• 2+ years of dispatch, terminal operations, or driving experience.
• Strong communication, customer service, and organizational skills.
• Proficiency with computers and radio dispatch systems.
• Ability to multitask and work under time constraints.

Responsibilities

• Dispatch buses, monitor route performance, and share real-time updates with drivers.
• Maintain dispatch logs including attendance, vehicle status, and route changes.
• Support Safety First culture by broadcasting daily messages and liaising with safety staff.
• Assign drivers and monitors to routes and assist with route bids.
• Coordinate with shop for preventive maintenance, breakdowns, and repairs.
• Handle phone inquiries and follow up with customers and drivers.
• Perform additional admin or operational duties as needed.

Skills

Communication

Customer service

Organizational skills

Computers

Radio dispatch systems

Multitasking

Education

High school diploma or equivalent

Tools

Radio dispatch systems

Computers

Job description

Dispatcher - $20.00/hr

Location: Brooklyn

Company: First Student

At First Student, our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You'll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

What We Offer

• Competitive Pay: $20/hour
• Comprehensive Benefits: Medical, dental, and vision; 401(k); paid holidays and vacation (benefits vary by location and role)
• Career Growth: Tremendous advancement opportunities across North America, with a 3-5 month Manager-in-Development program for future leaders
• Positive Work Environment: Supportive, safety-focused, and team-oriented
• Training & Development: Ongoing instruction in safety, technology, and operations

Key Responsibilities

• Dispatch buses, monitor route performance, and communicate real-time updates to drivers.
• Maintain accurate dispatch logs, tracking attendance, vehicle status, and route adjustments.
• Support a "Safety First" culture-broadcast daily messages and collaborate with safety personnel.
• Assign drivers and monitors to routes and assist with the route bid process.
• Coordinate with the shop team on preventive maintenance, breakdowns, and repairs.
• Manage phone inquiries and provide timely follow-up to customer and driver requests.
• Perform additional administrative or operational duties as assigned.

Qualifications

• High school diploma or equivalent (commercial vehicle license preferred)
• 2+ years of relevant experience (dispatch, terminal operations, or driving)
• Strong communication, customer service, and organizational skills
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints

Our Commitment

We believe that diversity and inclusion make us stronger. At First Student, you'll join a community that values respect, teamwork, and growth. Together, we make a positive impact where we live and work.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.