Dispatcher

Verida Inc; Villa Rica (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Verida Inc. in Villa Rica, GA seeks a Dispatcher/Admin Support Worker to handle discharge orders, ride requests, and inquiries. You will project a professional company image via phone and ensure timely dispatch.

Responsibilities include scheduling, data entry, routine reports, and coordinating with providers. The role requires strong organizational skills, attention to detail, and collaborative teamwork with internal departments and facilities.

Qualifications

• Reads and comprehends simple instructions, short correspondence, and memos.
• Analyzes schedules to assign resources efficiently.
• Maintains good organizational skills, attention to detail, and ability to focus on tasks.
• Collaborates with internal departments and external facilities to determine best practices for ongoing quality satisfaction.
• Proficient with computer systems and data entry.

Responsibilities

• Answer phones for discharge orders, ride requests, inquiries, questions, and complaints.
• Places orders in computer system.
• Provides information for providers, along with projected service times.
• Transfers calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows up on inquiries not immediately resolved.
• Completes call logs and reports.
• Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
• Supports other company departments and offices regarding trip assignment.

Skills

Reading comprehension

Schedule analysis

Organizational skills

Team collaboration

Computer literacy

Flexibility

Tools

Customer service software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Admin Support Worker Villa Rica, GA, US

5 days ago Requisition ID: 2569

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
• Places orders in computer system.
• Provides information for provider, along with projected service times.
• Transfers calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquires not immediately resolved.
• Completes call logs and reports.
• Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignment.
• Ensures short and long range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires willingness to work a flexible schedule.