Dispatch Coordinator - Flexible Schedule & Ride Dispatch

Verida Inc; Villa Rica (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Verida Inc. in Villa Rica, GA seeks a Dispatcher/Admin Support Worker to handle discharge orders, ride requests, and inquiries. You will project a professional company image via phone and ensure timely dispatch.

Responsibilities include scheduling, data entry, routine reports, and coordinating with providers. The role requires strong organizational skills, attention to detail, and collaborative teamwork with internal departments and facilities.

Qualifications

• Reads and comprehends simple instructions, short correspondence, and memos.
• Analyzes schedules to assign resources efficiently.
• Maintains good organizational skills, attention to detail, and ability to focus on tasks.
• Collaborates with internal departments and external facilities to determine best practices for ongoing quality satisfaction.
• Proficient with computer systems and data entry.

Responsibilities

• Answer phones for discharge orders, ride requests, inquiries, questions, and complaints.
• Places orders in computer system.
• Provides information for providers, along with projected service times.
• Transfers calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows up on inquiries not immediately resolved.
• Completes call logs and reports.
• Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner.
• Supports other company departments and offices regarding trip assignment.

Skills

Reading comprehension

Schedule analysis

Organizational skills

Team collaboration

Computer literacy

Flexibility

Tools

Customer service software

Job description

Verida Inc. in Villa Rica, GA seeks a Dispatcher/Admin Support Worker to handle discharge orders, ride requests, and inquiries. You will project a professional company image via phone and ensure timely dispatch.

Responsibilities include scheduling, data entry, routine reports, and coordinating with providers. The role requires strong organizational skills, attention to detail, and collaborative teamwork with internal departments and facilities.