Dispatcher

branch 52; Town of Texas (WI); On-site; USD 40,000 - 65,000; Full time

Job summary

Dispatcher position in the logistics operations team is seeking a reliable, organized professional to coordinate drivers, schedule pickups and deliveries, and communicate with customers to ensure smooth daily operations. Ideal candidates will have strong communication, excellent organizational abilities, and the ability to thrive in a fast-paced environment.

Proficiency in Microsoft Office is required, with experience in dispatch software preferred.

Qualifications

• High school diploma or equivalent required.
• 6 months to 1 year of dispatching or related experience preferred.
• Experience in transportation or logistics is a plus.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries.
• Coordinate daily routes and work schedules.
• Communicate with drivers, customers, and supervisors regarding load status and service requests.
• Monitor driver logs, hours of service, and equipment utilization.
• Prepare and process work orders.
• Maintain accurate dispatch records and customer information.
• Resolve customer questions and service issues professionally.
• Monitor assigned territories to ensure timely service.
• Keep the work area organized and professional.
• Perform other duties as assigned by management.

Skills

Strong communication and interpersonal

Strong organizational and multitasking

Excellent customer service

Detail oriented

Time management

Ability to analyze information

Education

High school diploma or equivalent

Tools

Microsoft Office & Outlook

McLeod

ShipXpress

PeopleNet

Job description

Job Description

Location: Pharr, TX
Job Type: Full-Time
Schedule: Monday–Friday (Schedule may vary based on business needs)

Job Summary

We are looking for a reliable and organized Dispatcher to join our operations team. The Dispatcher will coordinate drivers, schedule pickups and deliveries, communicate with customers, and ensure daily operations run efficiently. The ideal candidate has strong communication skills, excellent organizational abilities, and enjoys working in a fast-paced environment.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries.
• Coordinate daily routes and work schedules.
• Communicate with drivers, customers, and supervisors regarding load status and service requests.
• Monitor driver logs, hours of service, and equipment utilization.
• Prepare and process work orders.
• Maintain accurate dispatch records and customer information.
• Resolve customer questions and service issues professionally.
• Monitor assigned territories to ensure timely service.
• Keep the work area organized and professional.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Minimum of 6 months to 1 year of dispatching or related experience preferred.
• Experience in transportation or logistics is a plus.
• Strong organizational and multitasking skills.
• Excellent customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Required Skills

• Proficient in Microsoft Office and Outlook.
• Experience with McLeod, ShipXpress, and PeopleNet is preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent time management.
• Ability to analyze information and make sound decisions.

Language Requirements

• English required (spoken and written).
• Bilingual (English/Spanish) preferred.