Dispatcher

Lab Express, Inc; Tennessee; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Laboratory Express is seeking a detail-oriented Dispatcher to coordinate orders, flight schedules, and dispatch routes for a fast-growing medical logistics provider in Eads, TN. You will communicate with customers, vendors, and operations teams to ensure timely, accurate transportation support.

The role requires interpreting orders, monitoring progress, and maintaining accurate records. The Monday–Friday 11:00pm–07:30am shift offers opportunities to optimize routes and deliver exceptional

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching, logistics, or customer service preferred.
• Strong computer skills, including Microsoft Office and web-based dispatching tools.
• Excellent communication skills with the ability to multitask in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Ability to manage multiple software platforms simultaneously.

Responsibilities

• Receive, schedule, and dispatch orders to vendors based on service expectations.
• Monitor vendor activity, track route progress, and update status information in company systems.
• Provide real-time support to field operations via phone, computer, and app communications.
• Communicate delivery updates, delays, or issues to customers, team members, and leadership.
• Ensure accurate recordkeeping of orders, routes, and delivery documentation.
• Resolve route challenges by rerouting or reallocating drivers as needed.
• Complete daily, weekly, or customer-specific reporting.
• Maintain a professional, positive customer service experience in all communications.
• The weekly schedule is Monday, through Friday 11:00pm to 07:30am.

Skills

Dispatching

Customer service

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Web-based dispatching tools

Job description

Position: Dispatcher Third Shift
Location: Eads, TN
Company: Laboratory Express

About Us

We are a fast‑growing medical logistics provider committed to delivering reliable, efficient, and time‑critical transportation services. Our team coordinates daily vendor operations to ensure timely, accurate, and professional pickup and delivery support for our customers.

We are seeking a detail‑oriented and motivated Dispatcher to join our operations team. In this role, you will coordinate orders, flight schedules, and dispatch routes. Communicating with customers, vendors, and operations personnel to keep operations running smoothly.

Key Responsibilities

• Receive, schedule, and dispatch orders to vendors based on service expectations.
• Monitor vendor activity, track route progress, and update status information in company systems.
• Provide real‑time support to field operations via phone, computer, and app communications.
• Communicate delivery updates, delays, or issues to customers, team members, and leadership.
• Ensure accurate recordkeeping of orders, routes, and delivery documentation.
• Resolve route challenges by rerouting or reallocating drivers as needed.
• Complete daily, weekly, or customer‑specific reporting.
• Maintain a professional, positive customer service experience in all communications.
• The weekly schedule is Monday, through Friday 11:00pm to 07:30am.

Qualifications

• High school diploma or equivalent required.
• Prior experience in dispatching, logistics, transportation, or customer service preferred.
• Strong computer skills, including Microsoft Office and web‑based dispatching tools.
• Excellent communication skills with the ability to multitask in a fast‑paced environment.
• High attention to detail and strong organizational skills.
• Ability to remain calm, patient, and solution‑focused under pressure.
• Reliable, responsible, and committed to professional conduct.
• Ability to manage multiple software platforms simultaneously.

Typical Working Conditions.

Lab Express dispatchers work in a climate-controlled call center environment, often requiring flexible shifts, including evenings, weekends, or holidays to cover 24/7 operations.

Why Join Us?

We are a fast-growing medical logistics company with opportunities for advancement for individuals who excel. Join a team where your contributions directly support operational success and customer satisfaction.