DISPATCHER

Viking Fence Co. Ltd in; Temple (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, & Vision Insurance

Health Savings Account contributions

Matching 401(k) Retirement plan

Paid time off and 8 paid holidays

Voluntary Life/AD&D, STD, Accident and

Job summary

Viking Fence Co. Ltd is seeking a highly motivated Dispatcher (Administrative) to lead sanitation operations across the region and drive service excellence.

You will direct service technicians, drivers, yard and shop personnel, while ensuring paperwork accuracy and strong service levels. Collaborating with multiple departments, you will resolve service and delivery issues, coordinate DOT administration and payroll in HRIS, and support safety initiatives with Safety & HR.

Qualifications

• Direct oversight of service technicians, pick up & delivery drivers, yard personnel, and shop personnel.
• Review all paperwork, including manifests and routing tickets, for completion and accuracy.
• Monitor service levels and deliveries to ensure optimal efficiencies.
• Collaborate with various departments to ensure excellent communication within the region.
• Resolve customer service and delivery issues in coordination with other departments.
• Coordinate asset transfers with Operations Managers at other branches.
• Analyze and report on operational activities, such as service levels, routing efficiency, labor & overtime, and fuel.
• Develop and implement standard practices and efficiency in collaboration with the Branch Manager.
• Interview, select, and develop team of responsive service technicians to achieve customer satisfaction and grow sanitation services.
• Administer fleet DOT administration, including training, logbooks, inspection & record maintenance.
• Review, resolve issues, and approve payroll and time off requests in HRIS weekly.
• Coordinate safety training and initiatives with Safety & HR department.
• Conduct periodic performance reviews and contribute to employee development.
• Create and maintain a positive, safe, and effective work environment.
• Operate a variety of company vehicles.
• Perform other duties as assigned.

Responsibilities

• Direct oversight of service technicians, pickup and delivery drivers and shop personnel.
• Review manifests and routing tickets for accuracy and completion.
• Monitor service levels and deliveries to sustain efficiency.
• Resolve customer service and delivery issues with other departments.
• Coordinate DOT administration, payroll, and HRIS tasks weekly.
• Coordinate safety training and initiatives with Safety & HR department.
• Interview and develop technicians to grow sanitation services.
• Prepare periodic performance reviews and employee development plans.

Job description

DISPATCHER (Administrative)

Are you ready to take charge and make a real impact? Join our team as a Sanitation Dispatcher and become a key player in our mission to deliver exceptional service while maintaining the highest standards of efficiency and communication. We're seeking a dynamic individual with a passion for problem-solving and a knack for building positive relationships. This is your chance to be at the forefront of our operations, driving success and fostering a culture of excellence!

Key Duties & Responsibilities

Direct oversight of service technicians, pick up & delivery drivers, yard personnel, and shop personnel. Review all paperwork, including manifests and routing tickets, for completion and accuracy. Monitor service levels and deliveries to ensure optimal efficiencies. Recommend measures to improve operational practices and quality of customer care. Collaborate with various departments to ensure excellent communication within the region. Resolve customer service and delivery issues in coordination with other departments. Coordinate asset transfers with Operations Managers at other branches. Analyze and report on operational activities, such as service levels, routing efficiency, labor & overtime, and fuel. Develop and implement standard practices and efficiency in collaboration with the Branch Manager.Interview, select, and develop team of responsive service technicians to achieve customer satisfaction and grow sanitation services. Administer fleet DOT administration, including training, logbooks, inspection & record maintenance. Review, resolve issues, and approve payroll and time off requests in HRIS weekly. Coordinate safety training and initiatives with Safety & HR department. Conduct periodic performance reviews and contribute to employee development. Create and maintain a positive, safe, and effective work environment. Operate a variety of company vehicles. Perform other duties as assigned.

Compensation & Benefits

• Competitive annual salary plus monthly bonus for meeting key objectives.
• Health, Dental, & Vision Insurance options.
• Health Savings Account dependent on health plan enrollment with Viking contribution.
• Voluntary Life/AD&D, STD, Accident and Critical Illness options.
• Employee Assistance Program.
• Matching 401(k) Retirement plan.
• Paid time off and 8 paid holidays per year.