Dispatcher

Knife River Corporation; Stockton (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Knife River Corporation is seeking an experienced Dispatcher to manage orders, schedule drivers, assign equipment, and coordinate with transport partners. The role requires strong data entry, MS Word/Excel proficiency, and excellent communication to keep operations running smoothly.

On-site position based in Stockton, CA, with routine client and vendor interactions. Responsibilities include handling after-hours changes, tracking attendance, and providing administrative support to the Operations

Qualifications

• Minimum high school diploma or equivalent with 3+ years in customer service, admin, dispatch, or related area.
• Experience with Microsoft Word and Excel required.
• Strong data entry and administrative support skills; proficient with office equipment.

Responsibilities

• Dispatcher receives orders from customers and schedules drivers to deliver product at various locations.
• Assigns equipment and personnel for completion of duties and deliveries.
• Request quotes/prices and receive orders.
• Coordinate equipment moves with transport companies and monitor compliance.
• Keep supervisor and drivers informed to update schedules.
• Track and report time off/attendance of drivers and personnel.
• Answer phones to take/alter orders and complete all required information.
• Communicate effectively and handle after hour and weekend changes.
• Troubleshoot and problem solve issues related to materials, equipment, etc.
• Monitor and communicate upcoming challenges or changes in deliveries/scheduling.
• Suggest improvements to supervisors/managers.
• Ensure work is executed as scheduled and only emergencies interrupt.
• Provide routine administrative support to Operations & Field.
• Performs other duties as assigned.

Skills

Data entry

Administrative support

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

iPad/iPhone

Job description

At Knife River, we take care of our team because we know it’s our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

Job Summary

• Dispatcher receives orders from customers and schedules drivers to deliver product at various locations.
• Assigns appropriate equipment and personnel for completion of duties and deliveries.
• Request quotes/prices and receive orders.
• Coordinate equipment moves with transport companies and monitor agency transport compliance. Locate and rent equipment as
  needed, track and log rental equipment.
• Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
• Tracks and reports time off/attendance of drivers and personnel.
• Answers phone to take/alter order and complete all required information.
• Communicate effectively (verbal, listening, written) and handle all after hour and weekend changes.
• Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act
  courteous/respectful of others.
• Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
• Monitor and communicate with field, managers and supervisors of any upcoming challenges or changes in
  deliveries/scheduling.
• Suggest methods of improvement to supervisors/managers.
• Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
• Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
• Provides routine administrative support to Operations & Field as necessary.
• Performs other duties as assigned.

Minimum Qualifications

• Must have experience in administrative support, with strong data entry skills, and experience with Microsoft Word and Excel.
• Very strong computer skills including but not limited to; iPad and iPhone experience required.
• Requires a high school diploma or its equivalent and 3+ years of experience in customer service, administrative support, dispatch, or a related area.
• Successful candidate will have familiarity with office equipment.
• Communication skills and positive interactions with a variety of customers and vendors required.

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law.

Subject to pre-employment drug testing and background checks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Preferred

• 3-5 years: Customer Service