Dispatcher

Knife River - Northern California Aggregate; Stockton (CA); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Knife River - Northern California Aggregate in Stockton, CA is seeking a Dispatcher to receive customer orders, schedule drivers, and assign equipment for deliveries at multiple sites. Strong data entry and MS Word/Excel skills are essential, along with solid communication with customers and vendors.

The role requires 3+ years in customer service, dispatch, or related fields, and familiarity with office equipment.

Formación

• Experience in administrative support with strong data entry skills and experience with Microsoft Word and Excel.
• Very strong computer skills including iPad and iPhone experience.
• Requires a high school diploma or its equivalent and 3+ years of experience in customer service, administrative support, dispatch, or a related area.
• Familiarity with office equipment.
• Excellent communication skills and positive interactions with customers and vendors.

Responsabilidades

• Dispatcher receives orders from customers and schedules drivers to deliver product at various locations.
• Assigns appropriate equipment and personnel for completion of duties and deliveries.
• Request quotes/prices and receive orders.
• Coordinate equipment moves with transport companies and monitor agency transport compliance.
• Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
• Tracks and reports time off/attendance of drivers and personnel.
• Answers phone to take/alter order and complete all required information.
• Communicate effectively and handle after hour and weekend changes.
• Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and respectful interactions.
• Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
• Monitor and communicate with field, managers and supervisors of upcoming challenges or changes in deliveries/scheduling.
• Suggest methods of improvement to supervisors/managers.
• Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
• Provide routine administrative support to Operations & Field as necessary.

Conocimientos

Data entry

Computer skills

iPad/iPhone experience

Customer service

Communication

Office equipment

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Description

At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.

Job Summary:

• Dispatcher receives orders from customers and schedules drivers to deliver product at various locations.
• Assigns appropriate equipment and personnel for completion of duties and deliveries.
• Request quotes/prices and receive orders.
• Coordinate equipment moves with transport companies and monitor agency transport compliance. Locate and rent equipment as
  needed, track and log rental equipment.
• Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
• Tracks and reports time off/attendance of drivers and personnel.
• Answers phone to take/alter order and complete all required information.
• Communicate effectively (verbal, listening, written) and handle all after hour and weekend changes.
• Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act
  courteous/respectful of others.
• Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
• Monitor and communicate with field, managers and supervisors of any upcoming challenges or changes in
  deliveries/scheduling.
• Suggest methods of improvement to supervisors/managers.
• Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
• Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.
• Provides routine administrative support to Operations & Field as necessary.
• Performs other duties as assigned.

Minimum Qualifications:

• Must have experience in administrative support, with strong data entry skills, and experience with Microsoft Word and Excel.
• Very strong computer skills including but not limited to; iPad and iPhone experience required.
• Requires a high school diploma or its equivalent and 3+ years of experience in customer service, administrative support, dispatch, or a related area.
• Successful candidate will have familiarity with office equipment.
• Communication skills and positive interactions with a variety of customers and vendors required.

Qualifications

Experience

3 - 5 years: Customer Service (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.