Dispatcher

Hedy Holmes Staffing Services; Stockton (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hedy Holmes Staffing Services in Stockton, CA is seeking a detail-oriented Dispatcher to coordinate daily transportation operations and support on-time deliveries. This role involves scheduling and monitoring routes, communicating with drivers, responding to changing conditions, and ensuring customer expectations are met.

The ideal candidate is organized, proactive, and capable of making timely decisions in a fast-paced transportation and logistics environment.

Qualifications

• Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Effective problem-solving and decision-making skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Comfortable using dispatch, scheduling, tracking, and computer-based systems.
• Strong time-management skills with the ability to prioritize changing workloads.
• Ability to communicate professionally with drivers, customers, and internal teams.

Responsibilities

• Schedule and dispatch deliveries based on driver availability, customer requirements, and delivery windows.
• Coordinate driver assignments and communicate route information throughout the shift.
• Monitor active routes and track delivery progress in real time.
• Adjust routes and schedules based on traffic, weather, operational demands, and unexpected delays.
• Communicate changes, instructions, and support information to drivers.
• Troubleshoot transportation issues, including delays, equipment concerns, scheduling conflicts, and route changes.
• Respond professionally to customer inquiries regarding deliveries and order status.
• Provide timely updates regarding delays or changes that may impact customer deliveries.
• Maintain accurate dispatch records, driver information, and transportation documentation.
• Coordinate with warehouse, transportation, customer service, and other internal teams to maintain efficient operations.
• Prioritize multiple time-sensitive tasks while maintaining accuracy.
• Perform additional dispatch and administrative duties as assigned.

Skills

Dispatching

Customer service

Communication

Organization

Multitasking

Problem-solving

Decision-making

Time management

Tools

Dispatch software

Scheduling systems

GPS tracking

Computer-based systems

Job description

Schedule: Regular Schedule: 5:00 PM–5:00 AM | Training: Day Shift

Rotation: 5 Days On / 5 Days Off, then 2 Days On / 2 Days Off

Position Summary

We are seeking a detail-oriented and dependable Dispatcher to coordinate daily transportation operations and support efficient, on-time deliveries. This position is responsible for scheduling and monitoring routes, communicating with drivers, responding to changing conditions, and ensuring customer delivery expectations are met.

The ideal candidate is organized, proactive, and comfortable making timely decisions in a fast-paced transportation and logistics environment.

Duties and Responsibilities

• Schedule and dispatch deliveries based on driver availability, customer requirements, and delivery windows.
• Coordinate driver assignments and communicate route information throughout the shift.
• Monitor active routes and track delivery progress in real time.
• Adjust routes and schedules based on traffic, weather, operational demands, and unexpected delays.
• Communicate changes, instructions, and support information to drivers.
• Troubleshoot transportation issues, including delays, equipment concerns, scheduling conflicts, and route changes.
• Respond professionally to customer inquiries regarding deliveries and order status.
• Provide timely updates regarding delays or changes that may impact customer deliveries.
• Maintain accurate dispatch records, driver information, and transportation documentation.
• Coordinate with warehouse, transportation, customer service, and other internal teams to maintain efficient operations.
• Prioritize multiple time-sensitive tasks while maintaining accuracy.
• Perform additional dispatch and administrative duties as assigned.

Qualifications

• Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Effective problem-solving and decision-making skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Comfortable using dispatch, scheduling, tracking, and computer-based systems.
• Strong time-management skills with the ability to prioritize changing workloads.
• Ability to communicate professionally with drivers, customers, and internal teams.