Dispatcher

Multi-Craft Contractors, Inc.; Springdale (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401k Retirement with company match

Paid Time Off

Paid Holidays

Education Assistance

Job summary

Multi-Craft Contractors, Inc. in Springdale, AR is seeking a Dispatch Coordinator to effectively manage service calls from customers and coordinate scheduling with technicians.

The role requires strong customer service, two years of dispatching experience, and working knowledge of HVAC, plumbing, and electrical services. Proficiency in MS Office and organizational skills are essential to keep operations smooth.

Qualifications

• High school diploma or equivalent is required.
• 2 years dispatching experience required.
• 1 year in related field preferred.
• Strong customer service skills required.
• Basic knowledge of HVAC, plumbing, and electrical services a plus.
• Proficiency with MS Office (Word, Excel, Outlook).
• Knowledge of filing systems and organizing principles.

Responsibilities

• Communicate with customers to determine service and scheduling needs and priority.
• Manage and organize customer service calls prior to deployment to the Service Technicians.
• Accurately dispatch the required Service Technician with the correct skill level for the service call.
• Communicate status of the service call to the customer while it is in progress.
• Monitor technician’s workload and schedule throughout the day.
• Initiate and open work orders/jobs for respective service calls (electrical, HVAC, plumbing, etc.).
• Understand and communicate credit/collection protocols and resolves situations accordingly.

Skills

Dispatching

Customer service

HVAC knowledge

Plumbing knowledge

Electrical knowledge

MS Office

Filing & organizing

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Essential Duties

• Communicate with customers to determine the service and scheduling needs and priority.
• Manage and organize customer service calls prior to their deployment to the Service Technicians.
• Accurately dispatch the required Service Technician(s) with the correct skill level for the service call minimizing unnecessary cost and building customer confidence.
• Communicate status of the service call to the customer while it is in progress.
• Monitor technician’s workload and schedule throughout the day.
• Initiate and open work orders/jobs for respective service calls (electrical, HVAC, plumbing, etc.).
• Understand and communicate credit/collection protocols and resolves situations accordingly.

Education & Training

• High school diploma or equivalent, required

Skills & Experience

• 1 year experience in related field, preferred
• 2 years experience in Dispatching, required
• Strong customer service skills a must
• Basic knowledge of HVAC, plumbing and electrical services a plus
• Proficiency in use of MS Office (Word, Excel, and Outlook)
• Knowledge of filing systems and organizing principles

This job description outlines the primary duties of the position, but is not intended to cover every task or responsibility. Job duties and responsibilities may change at any time, with or without notice, at the discretion of management. This position is considered safety-sensitive.

About Multi-Craft Contractors

Since 1972, Multi-Craft Contractors (MCC) has provided industrial and commercial services and solutions to the construction and manufacturing industries. With a wide range of positions from project managers to skilled craftsmen, MCC has the resources and experience to execute turnkey projects, from concept to completion.

We believe our employees are our greatest asset which is why we are committed to investing in our team. MCC offers a wide range of benefits including the following:

• Medical, Dental, & Vision paid at 100% for employee coverage
• Basic & Optional Life Insurance, Accidental Death, & Disability
• 401k Retirement with company match
• Paid Time Off
• Paid Holidays
• Education Assistance
  • Scholarship fund for employees and their family
  • Paid apprenticeship programs
  • Certification reimbursement