Dispatcher

Comcentric Consulting; Sioux Falls (SD); Remote; USD 16,531; Full time

Job summary

A consulting firm is seeking a Remote Dispatch Specialist for a 24-month contract based in Sioux Falls, SD. The ideal candidate should have at least one year of experience in dispatching, scheduling, or call centers. Responsibilities include managing technician workflow, ensuring effective communication, and monitoring service orders. Compensation is set at $12 per hour, and candidates must be US citizens or Green Card holders. Interested applicants can email their resumes for immediate consideration.

Qualifications

• 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required.
• Good telephone skills are essential.
• Strong organizational skills are necessary.

Responsibilities

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Monitor and regulate work volumes.

Skills

Dispatching

Scheduling

Call Center experience

Organizational skills

Telephone communication

Education

High School diploma or equivalent

Job description

Overview

We are seeking a Dispatch Specialist for a 24-month REMOTE contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required

US Citizen or Green Card holder.

Compensation

$12/hour (non negotiable) W2

Must pass background check to be eligible for hire

Job Description

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the- job experience.
• May serve as lead and/or primary technical resource within department or work area.

Requirements

• Good telephone skills – Clear, understandable speaking voice
• Strong organizational skills
• There is a possibility of a rotating Saturday shift, not set in stone.
• High School, GED or equivalent education and relevant experience

If interested and available, please email resume to [e-mail] for immediate consideration!

Lisa Beresford
Comcentric
l [e-mail]
[phone]