Dispatch Specialist

Comcentric Consulting; Tulsa (OK); Remote; USD 40,000 - 60,000; Full time

Job summary

A consulting firm is seeking a Dispatch Specialist for a 24-month remote contract in the US. Responsibilities include dispatching and managing technicians' schedules, processing service orders, and ensuring effective communication within the team. The ideal candidate will have at least 1 year of relevant experience, strong telephone and organizational skills, and must be a US Citizen or Green Card holder. This role may involve weekend shifts. Please email your resume for immediate consideration.

Qualifications

• 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required.
• US Citizen or Green Card holder.
• Must pass background check to be eligible for hire.
• Good telephone skills – Clear, understandable speaking voice.
• Strong organizational skills.

Responsibilities

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Communicate with technicians to resolve force availability imbalances.
• Ensure that service orders and repair tickets are processed accurately.

Skills

Dispatching experience

Scheduling experience

Telephone skills

Organizational skills

Education

High School diploma or GED

Job description

Overview

We are seeking a Dispatch Specialist for a 24-month REMOTE contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

Responsibilities

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the- job experience.
• May serve as lead and/or primary technical resource within department or work area.

Requirements

• 1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required
• US Citizen or Green Card holder.
• Must pass background check to be eligible for hire
• High School, GED or equivalent education and relevant experience
• Good telephone skills – Clear, understandable speaking voice
• Strong organizational skills
• There is a possibly of a rotating Saturday shift, not set in stone.

If interested and available, please email resume to [e-mail] for immediate consideration!

Lisa Beresford
Comcentric
[e-mail]