Dispatcher

Transdev; San Rafael (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Collective Bargaining Agreement

Union payscale salary

Full benefits after 30 days

Job summary

Transdev in San Rafael, CA is seeking a Dispatcher to direct safe and timely movement of revenue service vehicles and operators. The role monitors on-time performance, reschedules trips, validates timekeeping, and posts corrections to service data. You will assist in developing schedules and coordinate with departments and agencies as needed.

The ideal candidate has a high school diploma or GED, strong communication skills, and a customer-service mindset. DOT rules and background checks apply.

Qualifications

• High school diploma or GED required.
• Minimum of one year dispatch operations experience.
• Excellent verbal and interpersonal communication; customer service oriented.
• Strong problem solving and analytical skills.
• Ability to work shifts or flexible schedules.
• Punctual with strong attendance.
• Proficient computer skills.
• DOT drug testing and background check may apply.

Responsibilities

• Follow policies and procedures in compliance with regulations.
• Manage daily service by reviewing route performance and adjusting as needed.
• Oversee contracted service standards by tracking performance and on-time starts.
• Respond to customer feedback via multiple channels.
• Assist with daily schedules and workflow for scheduling.
• Monitor and adjust operator punch times in the timekeeping system.
• Coordinate with internal departments to meet customer needs.
• Perform audits per Transdev policies.
• Serve as emergency contact for drivers and liaise with emergency services.
• Coordinate communications between drivers and supervisory staff.
• Coordinate with municipalities in emergencies or detours.
• Provide customer support for questions, no-shows, cancellations.

Skills

Verbal communication

Customer service

Problem solving

Flexible schedules

Punctuality

Computer skills

Education

High school diploma or GED

Job description

Dispatcher

Transdev in San Rafael, CA is hiring a Dispatcher. The Dispatcher directs the safe and timely movement of revenue service vehicles and operators. Monitors on-time performance and trip productivity, rescheduling trips as necessary to maintain system performance goals. Reviews and validates accurate operator timekeeping. Verifies and posts corrections to arrival and departure times, service type, fare type and amount to be collected, and other data points as directed. Provide riders with imminent vehicle arrival reminder calls, “where’s my ride” information, same-day trip cancellations and same-day reservation bookings when available. Under supervision, assists in developing transit schedules, operator work run assignments, and related documents. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Dispatcher Position Subject to Collective Bargaining Agreement.
• $23.50 - $26.71 (Union Collective Bargaining Agreement Payscale).

Benefits include:

• Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years.
• Sick days: 5 days annually.
• Other standard benefits: medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Oversee contracted service standards by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Responds, records and resolves customer feedback via multiple channels.
• Assists with the preparation of daily schedules and workflow related to daily scheduling.
• Monitor and correct as needed operator punch times in timekeeping system, ensuring compliance with Wage Order 9.
• Communicates and coordinates with internal departments to help meet customer needs.
• Performs audits as scheduled that meet Transdev’s policies and procedures.
• Serves as an emergency contact for drivers in the field. Manage emergency situations for vehicle operators, acting as liaison with emergency services.
• Coordinates communications between drivers and other supervisory personnel.
• Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Other duties as required.

Qualifications:

• High school diploma or equivalent, such as GED, required.
• Minimum of one year of dispatch operations experience within the transportation industry.
• Excellent verbal and interpersonal communication skills with ability to adapt to changing situations and listen to feedback.
• A customer service-oriented mentality with attention to detail.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Punctual with an emphasis on attendance.
• Utilize computer software, proficient computer skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to pass a Background Check.

Physical Requirements:

• The essential functions of this position require the ability to: 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.
• Sit for extended periods (up to 6–8 hours per day); long periods spent typing or looking at a computer screen.
• Push and pull objects up to 25 lbs. occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug-free workplace:

• Transdev maintains a drug-free workplace. Applicants must:
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.