Dispatch Supervisor

Transdev; New Carrollton (MD); On-site; USD 35,818,000 - 41,149,000; Full time

Benefits offered by this job

Vacation: 5 days per year with gradual

Sick leave 40 hours yearly

Medical, dental & vision after 90 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor to support the Dispatch Managers in overseeing the dispatch operations of the MetroAccess Operations Control Center (OCC). This role ensures the smooth day-to-day operation of dispatching services, focusing on staff development, performance monitoring, and ensuring compliance with WMATA policies and procedures.

The Dispatch Supervisor works closely with dispatchers to address operational issues, foster a positive work environment,

Qualifications

• Strong administrative, organizational, conflict resolution and communication skills.
• Must be able to work shifts or flexible work schedules as needed.
• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Minimum of 2-3 years of experience in dispatch, with a preference for supervisory role.

Responsibilities

• Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
• Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
• Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
• Manage department reports and other communication tools.
• Support the Dispatch Manager in training new employees.
• Other duties as required.

Skills

Administrative

Organizational

Conflict resolution

Communication

Education

High school diploma or GED

Job description

Dispatch Supervisor

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. The Dispatch Supervisor supports the Dispatch Managers in overseeing the dispatch operations of the MetroAccess Operations Control Center (OCC). This role ensures the smooth day-to-day operation of dispatching services, focusing on staff development, performance monitoring, and ensuring compliance with WMATA policies and procedures. The Dispatch Supervisor works closely with dispatchers to address operational issues, foster a positive work environment, and maintain high-quality service delivery.

Transdev is proud to offer:

Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2).

CBA Position:

• $26.00 - $29.87 (Union Collective Bargaining Agreement Pay Scale)
• Starting pay $26.00 with progression to 29.87 over 7 years.

Benefits include:

• Vacation: 5 days per year with progression to 15 days per year
• Comprehensive benefits package including paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

• Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
• Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
• Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
• Manage department reports and other communication tools.
• Support the Dispatch Manager in training new employees.
• Other duties as required.

Qualifications:

• High school diploma or GED equivalent
• Minimum of 2-3 years of experience in dispatch, with a preference for experience in an administrative or supervisory role
• Strong administrative, organizational, conflict resolution and communication skills
• Must be able to work shifts or flexible work schedules as needed.
• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements:

The essential functions of this position require the ability to:

• Work is accomplished indoors in air conditioned or well-ventilated facilities
• Sit, type, and look at a computer for extended periods (up to 6-9 hours per day)
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy

Job Category: Operations Support

Job Type: Full Time

Req ID: 8861

Pay Group: QQP

Cost Center: 454

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.