Dispatcher

ARS/Rescue Rooter; San Jose (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Paid holidays

Training programs

Clean office

Discount programs

Community involvement

Promotion opportunities

Job summary

Atlas Trillo Heating & Air Conditioning is seeking a full-time Dispatcher in San Jose, CA. This role requires weekend flexibility and responsibilities include directing service technicians, managing call flow, and coordinating schedules to meet customer needs promptly.

You'll use Microsoft Office and multi-line phone systems, with an emphasis on local geography knowledge and strong communication. Daily reporting to the office is required; background checks and drug screening apply.

Qualifications

• Prior dispatch, scheduling, or call center experience.
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support route planning.
• Must report daily to the office (not a remote position).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day.
• Strong communication and local area knowledge are key to success in this role.

Skills

Dispatch experience

Phone systems

Microsoft Office

Geography knowledge

Tools

Multi-line phones

Job description

Company Name

Atlas Trillo Heating & Air Conditioning

Overview

Atlas Trillo is part of the nation's leading providers of plumbing and heating/air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.

FT - Weekend flexibility/availability required

We offer

• $20.00 - 28.00/hr. depending on experience
• Comprehensive benefits package including medical, dental, vision, prescription & life insurance
• 401(k) plan with company match
• 13 days paid time off and 8 paid holidays
• Quality, comprehensive paid training programs
• Clean office environment with strong team culture
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
• Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

What You'll Do:

• Ensure service technicians are dispatched efficiently and customer needs are met promptly.
• Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day.
• Strong communication and local area knowledge are key to success in this role.

Qualifications

What You Need:

• Prior dispatch, scheduling, or call center experience
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support route planning
• Must report daily to the office (not a remote position)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.